Virtual Relationship Manager -NRI-VRM

Hdfc Bank; Bangalore Rural; On-site; INR 350,000 - 550,000; Full time

Job summary

HDFC Bank Limited seeks a dedicated relationship professional to manage virtual program clients, aiming at customer acquisition, retention and revenue from assets, liability, mutual funds, life insurance and other TPP products. You will engage with HNW clients, monitor accounts, and drive cross-sell opportunities while maintaining CRM and timely service.

The role involves meeting revenue targets, coordinating with NR product teams, and ensuring compliance with banking processes.

Qualifications

• Graduation or higher is required.
• AMFI, IRDA, NCFM, CAIIB, NR Modules certifications preferred.
• Minimum 1 year banking experience; NR desk exposure advantageous.
• Strong selling, relationship management and CRM skills.
• Excellent communication and market awareness.

Responsibilities

• Interact with high-net-worth clients to understand their profile and needs.
• Achieve MTD and YTD revenue targets; increase portfolio value.
• Cross-sell products like LI, MF, and other bank offerings.
• Maintain CRM notes: purpose of call, outcome, and next follow-up date.
• Ensure quality customer service and resolve queries same day; communicate regulatory changes.
• Coordinate with NR Product Team and other stakeholders.

Skills

Sales & Influencing

Banking Product Knowledge

NRI Product Knowledge

Planning & Organizing

Communication

Industry Trends

Education

Graduation

Post-Graduation

Job description

Job Purpose :

To build and manage relationship with Virtual program managed clients so as to ensure optimum customer acquisition, retention and income generation from sales of all appropriate Assets, Liability , Mutual Funds, Life Insurance and other TPP products of the bank

Role & responsibilities

Key Responsibility Areas : 6 8 Areas Activities:

HNW Portfolio Management

• Regularly interact with the customer to build rapport and understand the profile. • Achieving MTD and YTD Revenue Targets • Enhance the value/book size of the given portfolio • Achieving Top Line targets for various products like LI, MF etc. • Acquire new customers who meet product criteria and flag them on the system
• Operations, Marketing & Processes • Monitoring Inward Remittances , FCY Chq Realization • Contact 30 unique customers daily for sales calls • Update CRM with Purpose of Call, Discussion Happened, Outcome of call and next follow up date • Update any Event Based Triggers (EBTs) • Update any portfolio client related process like LTR etc • Handling Service Request for NR HNW clients • Ensure certification of documentation required for opening and maintaining customer accounts • Follow all NR Desk related processes (like Day Plan, Fee Plan and any other that may be notified from time to time)
• Increase in market share
• Look for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the NRI Classic / Preferred / Imperia customer.
• Product Penetration & contribution towards focused product • •Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached. Enhance client's CTG level and Ensure that the Customer Group profitability is achieved
• Customer Service • Customer Services: Ensure quality customer service is delivered. All customer queries and complaints to be resolved the same day. Ensure the customer is informed about any regulatory or process change. Keep the customer updated on program features. • Complaint Management: To ensure all queries and complaints are resolved within the bank specified TAT.

Educational Qualifications Key Skills(examples listed below)

• Graduation:
• Post-Graduation:

Certifications:

• AMFI Certification
• IRDA Certification
• NCFM Certification (Optional)
• CAIIB (Optional)
• Internal Certification (NR Modules)
• Sales and Influencing Skills • Banking Product & Process Knowledge • NRI Product and Regulatory Knowledge • Planning and Organizing Skills • Communication • Knowledge of Competition & Current trends in financial Industry.

Experience Required:

• Minimum experience in years 1 yr
• Exposure to banking preferable

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) • Customers • Branch Banking Team • Operations • NR Product Team • Treasury • HLIC • Insurance CAM • MF Fund houses personnel • HSL personnel