Personal Banker-Inbound_Branch Banking-Service_Bengaluru

Kotak Mahindra Bank; Dommasandra; On-site; INR 300,000 - 420,000; Full time

Job summary

Kotak Mahindra Bank in Dommasandra, Karnataka, is seeking a detail-oriented Personal Banker - Inbound to handle day-to-day cash and non-cash transactions and ensure a seamless customer experience. The role requires excellent communication, responsibility, and a keen eye for detail in a branch setting.

As part of the Branch Banking team, you will promote banking services, address customer needs, and contribute to operational accuracy and efficiency while identifying cross-selling opportunities

Qualifications

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Job description

Job Description: We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.