Personal Banker-Inbound_Branch Banking-Service_Mumbai

Kotak Mahindra Bank; Panvel; Sur place; INR 290 000 - 424 000; Plein temps

Résumé du poste

Kotak Mahindra Bank is seeking a detail-oriented Personal Banker - Inbound in Panvel, Maharashtra. You will handle day-to-day cash and non-cash transactions, provide accurate information, and ensure high-quality customer service.

You will also identify cross-selling opportunities and promote banking services to build trust and loyalty. The role requires excellent communication, strong numerical skills, and a customer-first mindset to ensure fast, error-free processing in a busy branch

Responsabilités

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Description du poste

Job Description:

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.