Personal Banker-Inbound_Branch Banking-Service_Kolkata

Kotak Mahindra Bank; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Kotak Mahindra Bank is seeking a detail-oriented Personal Banker - Inbound in Kolkata to handle day-to-day cash and non-cash transactions while delivering a seamless, high-quality customer experience. The role requires excellent communication, strong accuracy, and a proactive approach to addressing customer needs at the branch.

You will promote banking services, support routine inquiries, and identify cross-selling opportunities to help customers manage their finances.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Job description

Job Description: We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.