Personal Banker-Inbound_Branch Banking-Service_Mumbai

Kotak Mahindra Bank; Mumbai; Vor Ort; INR 350.000 - 550.000; Vollzeit

Zusammenfassung

Kotak Mahindra Bank in Mumbai is seeking a detail-oriented Personal Banker - Inbound for our Branch Banking team. The role focuses on handling day-to-day cash and non-cash transactions while delivering a high-quality customer experience. You will interact with customers to address needs, promote banking services, and ensure accurate operations. Strong communication and attention to detail are essential to maintain speed, accuracy, and loyalty.

Qualifikationen

• Handle cash and non-cash transactions with accuracy.
• Provide prompt and clear banking information to customers.
• Promote cross-selling of banking products and services.

Aufgaben

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Kenntnisse

Cash handling

Customer service

Communication skills

Attention to detail

Jobbeschreibung

Job Description: We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.