Personal Banker (Inbound Branch Banking)

Kotak Mahindra Bank; Durgapur; On-site; INR 600,000 - 800,000; Full time

Job summary

Kotak Mahindra Bank in Durgapur is seeking a Senior Personal Banker - Inbound to uphold fast, accurate cash and non-cash transactions while delivering excellent customer service. You will be the face of the branch, assisting customers, answering inquiries, and promoting banking products.

Responsibilities include handling withdrawals, deposits, demand drafts, cheque processing, and resolving queries with a focus on speed and accuracy.

Qualifications

• Senior Level experience in personal banking or branch operations.
• Excellent communication and customer service skills.
• Attention to detail and accuracy in cash handling.

Responsibilities

• Handle day-to-day cash and non-cash transactions with accuracy.
• Address customer needs, promote banking services, and ensure a high-quality experience.
• Identify cross-selling opportunities for other banking products and services.
• Resolve customer queries promptly and maintain operational efficiency.

Job description

Personal Banker-Inbound_Branch Banking-Service_Durgapur

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency. Manage cash and non-cash transactions efficiently and accurately. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing. Provide general banking information and resolve customer queries promptly. Maintain high standards of speed and accuracy in all transactional processes. Identify and promote cross‑selling opportunities for other banking products and services. Ensure a positive and professional customer experience to foster loyalty and referrals.

Experience Level Senior Level