Personal Banker

Kotak Mahindra Bank; Gorakhpur District; On-site; INR 250,000 - 450,000; Full time

Job summary

Kotak Mahindra Bank in Gorakhpur (UP) is seeking a Personal Banker - Inbound to join our Branch Banking team. You will handle cash and non-cash transactions, assist customers, and ensure a smooth, high-quality banking experience.

The role emphasizes accuracy, strong communication, and a customer-first approach, with opportunities to promote additional banking products and services while upholding bank standards.

Responsibilities

• Handle day-to-day cash and non-cash transactions with accuracy and speed.
• Provide general banking information and resolve customer queries promptly.
• Identify cross-selling opportunities for banking products and services.
• Promote a seamless, high-quality customer experience and maintain operational standards.

Job description

Personal Banker-Inbound_BRANCH BANKING_0466_5359_1038662 We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail.

As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency. Manage cash and non-cash transactions efficiently and accurately. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing. Provide general banking information and resolve customer queries promptly. Maintain high standards of speed and accuracy in all transactional processes. Identify and promote cross-selling opportunities for other banking products and services. Ensure a positive and professional customer experience to foster loyalty and referrals.