Personal Banker (Inbound Customer Service)

Kotak Mahindra Bank; West Singhbhum; On-site; INR 250,000 - 350,000; Full time

Job summary

Kotak Mahindra Bank in Chaibasa is seeking a Senior Personal Banker - Inbound to manage cash and non-cash transactions while delivering a seamless and high-quality customer experience.

The ideal candidate will have strong communication skills, a keen eye for detail, and a customer-first mindset. You will promote banking services and support accurate, efficient branch operations.

Senior Level role based in the Chaibasa branch, focused on providing excellent service and driving customer loyalty.

Qualifications

• Detail-oriented and customer-focused
• Strong sense of responsibility
• Excellent communication skills
• Senior Level position

Responsibilities

• Handle day-to-day cash and non-cash transactions accurately and efficiently.
• Address customer needs, resolve queries, and provide general banking information.
• Identify and promote cross-selling opportunities for banking products and services.

Skills

Customer service

Communication skills

Attention to detail

Job description

Personal Banker-Inbound_Branch Banking-Service_Chaibasa

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency. Manage cash and non-cash transactions efficiently and accurately. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing. Provide general banking information and resolve customer queries promptly. Maintain high standards of speed and accuracy in all transactional processes. Identify and promote cross-selling opportunities for other banking products and services. Ensure a positive and professional customer experience to foster loyalty and referrals. Experience Level Senior Level