Personal Banker

Kotak Mahindra Bank Limited; Cheeka; On-site; INR 320,000 - 520,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Senior Personal Banker - Inbound for our branch banking team in India. The role focuses on accurate handling of cash and non-cash transactions while delivering a seamless customer experience. You will address queries, promote services, and strive for fast, precise processing to foster loyalty.

The ideal candidate demonstrates strong communication, responsibility, and a proactive approach to cross-selling banking products and services.

Qualifications

• Detail-oriented and customer-focused mindset.
• Excellent communication skills.
• Strong sense of responsibility.
• Experience with cash and non-cash transactions.
• Ability to identify cross-selling opportunities.

Responsibilities

• Handle day-to-day cash and non-cash transactions accurately.
• Provide banking information and resolve customer queries.
• Promote banking services to customers.
• Maintain speed and accuracy in transactional processes.

Skills

Customer service

Cash handling

Communication

Cross-selling

Job description

Personal Banker-Inbound_BRANCH BANKING_0466_4316_1009704

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency. Manage cash and non-cash transactions efficiently and accurately. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing. Provide general banking information and resolve customer queries promptly. Maintain high standards of speed and accuracy in all transactional processes. Identify and promote cross-selling opportunities for other banking products and services. Ensure a positive and professional customer experience to foster loyalty and referrals. Experience Level Senior Level