Pe Sales

The Management Recruitment Group (MRG); Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

The Management Recruitment Group (MRG) is seeking a Pre-Sales Specialist to drive site visits and bookings in Bengaluru. The role centers on lead management, customer engagement and CRM management to convert prospects into commitments.

You will coordinate with contact centres, nurture leads via calls, emails and WhatsApp, and ensure smooth handovers to Relationship Managers. Real estate experience and Salesforce CRM proficiency are essential.

Qualifications

• Graduate in any discipline.
• 3-6 years of experience in pre-sales, lead management or customer coordination.
• Prior experience in the real estate industry is essential.
• Hands-on experience with Salesforce CRM is mandatory.
• Experience coordinating with contact centres or call centre teams to drive site visits.
• Comfortable engaging customers over calls, email and WhatsApp.
• Strong communication, interpersonal and follow-up skills.
• Organised, detail-oriented and comfortable working towards targets.

Responsibilities

• Drive site visits and bookings by coordinating with contact centre agents and following up with prospective customers.
• Call customers to confirm visits, understand their requirements, answer queries and minimise cancellations or drop-offs.
• Work closely with contact centre teams to improve visit bookings and follow-up effectiveness.
• Maintain accurate lead records in Salesforce, including lead status, customer interactions, follow-ups and data hygiene.
• Execute email and WhatsApp campaigns to nurture leads and encourage site visits.
• Coordinate with Relationship Managers to ensure smooth handovers of qualified leads and confirmed visits.
• Track daily leads, follow-ups, site visits and booking performance, sharing regular updates with management.
• Provide on-site customer support during weekends and high-footfall periods.

Skills

Lead management

CRM experience

Customer engagement

Communication

Follow-up

Sales coordination

Education

Graduate

Tools

Salesforce CRM

Job description

We are hiring a Pre-Sales Specialist for a leading real estate developer in Bengaluru. The role is focused on driving site visits and bookings through effective lead management, customer engagement, contact centre coordination and CRM management.

This is an opportunity for a customer-focused, target-driven professional with real estate experience who enjoys converting leads into site visits and supporting the residential sales journey.

Key Responsibilities

• Drive site visits and bookings by coordinating with contact centre agents and following up with prospective customers.
• Call customers to confirm visits, understand their requirements, answer queries and minimise cancellations or drop-offs.
• Work closely with contact centre teams to improve visit bookings and follow-up effectiveness.
• Maintain accurate lead records in Salesforce, including lead status, customer interactions, follow-ups and data hygiene.
• Execute email and WhatsApp campaigns to nurture leads and encourage site visits.
• Coordinate with Relationship Managers to ensure smooth handovers of qualified leads and confirmed visits.
• Track daily leads, follow-ups, site visits and booking performance, sharing regular updates with management.
• Provide on-site customer support during weekends and high-footfall periods.

Candidate Profile

• Graduate in any discipline.
• 3-6 years of experience in pre-sales, lead management or customer coordination.
• Prior experience in the real estate industry is essential.
• Hands-on experience with Salesforce CRM is mandatory.
• Experience coordinating with contact centres or call centre teams to drive site visits.
• Comfortable engaging customers over calls, email and WhatsApp.
• Strong communication, interpersonal and follow-up skills.
• Organised, detail-oriented and comfortable working towards targets.

Location & Working Pattern

Work Week: 6 days a week, including weekends, with on-site presence required on weekends.