Payroll Support Executive

Webtel Electrosoft; New Delhi; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Webtel Electrosoft in Delhi is seeking an experienced Payroll/HRMS Support professional to handle client queries related to payroll software and salary processing.

You will provide functional and technical support, ensure compliance, train clients, and coordinate with internal teams to resolve issues.

Ideal candidate has 13 years of payroll experience, strong Excel skills, and excellent communication for client handling.

Qualifications

• 13 years of experience in Payroll/HRMS/Payroll Software Support.
• Good knowledge of payroll processing and statutory compliances.
• Basic to good knowledge of MS Excel.
• Strong problem-solving, communication, and client-handling skills.
• Experience with HRMS/Payroll software will be an added advantage.

Responsibilities

• Handle and resolve client queries related to payroll transactions and payroll software.
• Provide functional and technical support for salary calculation, payroll processing, compliance, salary sheets, and data processing.
• Analyze and resolve basic to moderate-complexity payroll software issues.
• Coordinate with internal teams for issue escalation and resolution.
• Conduct product training and demonstrations for clients.
• Ensure timely resolution of client issues and maintain proper support records.

Skills

Payroll processing

HRMS/payroll software

MS Excel

Client handling

Problem solving

Job description

Job Responsibilities:

• Handle and resolve client queries related to payroll transactions and payroll software.
• Provide functional and technical support for salary calculation, payroll processing, compliance, salary sheets, and data processing.
• Analyze and resolve basic to moderate-complexity payroll software issues.
• Coordinate with internal teams for issue escalation and resolution.
• Conduct product training and demonstrations for clients.
• Ensure timely resolution of client issues and maintain proper support records.

Required Skills:

• 13 years of experience in Payroll/HRMS/Payroll Software Support.
• Good knowledge of payroll processing and statutory compliances.
• Basic to good knowledge of MS Excel.
• Strong problem-solving, communication, and client-handling skills.
• Experience with any HRMS/Payroll software will be an added advantage.