Patient Support Specialist (Ahmedabad)

Kamfee Billing Solutions; Ahmedabad District; On-site; INR 240,000 - 420,000; Full time

Job summary

Kamfee Billing Solutions LLP in Gujarat, India is seeking a Patient Calling Specialist / Patient Care Coordinator to support a US healthcare provider with patient communication and follow-up services. You will make outbound calls, handle inbound inquiries, arrange appointments, send reminders, gather demographic information, and document every interaction in the EMR.

HIPAA compliance and professional, courteous communication are essential.

Qualifications

• Excellent spoken English and professional communication.
• Experience with US healthcare settings is preferred.
• HIPAA familiarity is preferred.

Responsibilities

• Make outbound calls to patients on behalf of the healthcare provider.

Skills

Excellent spoken English

US patient communication

HIPAA knowledge

EMR/EHR systems

Data entry accuracy

Telephone etiquette

Organizational skills

Patient privacy

Tools

CRM/EMR systems

Job description

Kamfee Billing Solutions LLP is looking for a Patient Calling Specialist / Patient Care Coordinator to support a US healthcare provider with patient communication and follow-up services.

Key Responsibilities

• Make outbound calls to patients on behalf of the healthcare provider.
• Handle inbound patient calls when required.
• Follow up with patients regarding appointments, missed appointments, and scheduled visits.
• Provide appointment reminders and confirmations.
• Contact patients for required demographic or administrative information.
• Follow up with patients regarding pending forms, documents, or other non-clinical requirements.
• Communicate professionally and courteously with patients.
• Document every patient interaction accurately in the assigned system/EMR.
• Escalate clinical questions or medical concerns to the appropriate healthcare staff.
• Maintain patient confidentiality and strictly follow HIPAA requirements.
• Follow provider-specific calling scripts, workflows, and communication protocols.
• Maintain daily calling and follow-up reports.
• Meet assigned call volume, productivity, quality, and follow-up targets.
• Coordinate with the doctor's office and internal billing/RCM team when required.

Required Skills

• Excellent spoken English and communication skills.
• Strong telephone etiquette and professional communication.
• Comfortable speaking with US patients.
• Good listening and interpersonal skills.
• Ability to handle difficult or frustrated patients professionally.
• Good computer skills and ability to work with EMR/EHR or CRM systems.
• Accurate data entry and documentation skills.
• Solid follow-up and organizational skills.
• Understanding of patient privacy and HIPAA is preferred.
• Previous US healthcare experience is strongly preferred.

Preferred Experience

• Patient Calling.
• Patient Care Coordinator.
• Healthcare Call Center.
• Medical Billing / RCM.
• Appointment Scheduling.
• Medical Receptionist.
• Patient Follow-Up.
• Insur .