Patient Counsellor

Drlogy Technologies Pvt. Ltd.; Vadodara; On-site; INR 180,000 - 240,000; Full time

Job summary

Iswarya Fertility Centre is seeking a Patient Counsellor in Vadodara to support patients and families through fertility journeys. You will provide information, emotional support, and practical guidance, coordinating with clinical and administrative teams to ensure smooth care pathways.

The role emphasizes clear communication, confidentiality, and compassionate patient engagement across treatment processes and follow-ups. Full-time, in-office position with a focus on empathetic care.

Qualifications

• Graduate with healthcare or counselling exposure preferred.
• Background in patient support and information delivery is desirable.
• Strong communication and empathy for patient families.

Responsibilities

• Counsel patients and families regarding treatment processes and available services.
• Explain treatment procedures, schedules, and requirements as directed by clinical teams.
• Provide emotional support and guidance to patients and families.
• Coordinate appointments, consultations, investigations, and follow-ups.
• Assist patients with treatment-related documentation.
• Maintain counselling records and patient communication logs.
• Escalate clinical concerns to appropriate healthcare professionals.
• Support patient engagement and continuity of care.

Skills

patient counselling

Communication & Empathy

follow-up coordination

Education

Graduate

B.Sc

MSW

Psychology (counselling background preferred)

Job description

Free to Apply Verified Employer Secure & Private No Hidden Charges

Job Requirements

Experience

1 - 3 Years Experience

Education

• Graduate
• B.Sc
• MSW or Psychology (counselling background preferred)

All Gender

Vacancy

1

Last Date to Apply

06, April 2027

Job Role

Work Location

Vadodara

Work Mode

Work From Office

Department

Patient Counselling

Role

Patient Counsellor

Employment type

• Full time

Key Skills

• patient counselling
• Communication & Empathy
• follow-up coordination

Preference Languages

Any Language

Job Story

Job Description

Patient Counsellor is responsible for providing information, guidance, and emotional support to patients and families throughout their healthcare or fertility-treatment journey. The helps patients understand treatment processes, appointments, procedures, documentation, and follow-up requirements while coordinating with clinical and administrative teams.

• Counsel patients and families regarding treatment processes and available services.
• Explain treatment procedures, schedules, and requirements as directed by clinical teams.
• Provide appropriate emotional support and guidance.
• Address patient concerns and treatment-related queries.
• Coordinate appointments, consultations, investigations, and follow-ups.
• Assist patients with treatment-related documentation.
• Maintain regular communication with patients throughout their treatment journey.
• Coordinate with doctors, nurses, laboratory, pharmacy, and administrative teams.
• Follow up on pending consultations, investigations, procedures, and appointments.
• Maintain counselling records and patient communication logs.
• Provide appropriate patient education regarding treatment and care.
• Assist with informed-consent documentation where applicable.
• Monitor patient feedback and satisfaction.
• Escalate clinical concerns to the appropriate healthcare professional.
• Support patient engagement and continuity of care.
• Assist with patient-support and awareness activities.
• Maintain confidentiality of patient information.
• Follow organizational counselling and patient-service guidelines.
• Support quality-improvement and patient-experience initiatives.
• Maintain professional and empathetic communication.

Similar Jobs at Iswarya Fertility Centre

Iswarya Fertility Centre & Women's Hospital is one of India's leading fertility healthcare networks, dedicated to helping couples achieve their dream of parenthood through advanced reproductive medicine, compassionate care, and state-of-the-art technology. Established in 1987, the organization has grown into one of the country's largest fertility chains, with a strong presence across India.

Founded with the vision of making world-class fertility treatment accessible and affordable, Iswarya Fertility Centre has helped more than 300,000 couples begin their parenthood journey. Today, it operates 86+ centres across India and offers a comprehensive range of infertility and women's healthcare services supported by experienced fertility specialists, embryologists, and advanced IVF laboratories.

Vision

To help every aspiring parent experience the joy of parenthood by providing advanced, accessible, and affordable fertility care with compassion and clinical excellence.

Mission

• To deliver high-quality fertility and reproductive healthcare.
• To provide personalized treatment plans using advanced reproductive technologies.
• To make fertility treatment affordable and accessible.
• To continually adopt the latest medical innovations for improved success rates.
• To provide compassionate care throughout every stage of the fertility journey.

Fertility Treatments and Services

Iswarya Fertility Centre offers a comprehensive range of fertility services, including:

• Ovulation Induction
• Fertility Preservation (Egg & Sperm Freezing)
• Embryo Freezing
• Male Infertility Treatment
• PCOS and Endometriosis Management
• Laparoscopy and Hysteroscopy
• Women's Health Services

Advanced Technology

The centre utilizes modern reproductive technologies, including:

• Advanced IVF laboratories with cleanroom technology
• Electronic witness systems for sample verification
• Cryopreservation facilities for eggs, sperm, and embryos

Milestones

Since its inception, Iswarya Fertility Centre has achieved several notable milestones:

• 39+ years of experience in fertility care.
• Assisted 300,000+ happy couples.
• Expanded to 86+ centres across India.
• Approximately 75% IVF success rate (as reported by the organization).
• Recognized among India's leading fertility networks.

Awards and Achievements

The organization highlights several achievements, including:

• Ranked No. 1 IVF Centre by The Times of India and The Hindu.
• Recipient of the Asia's Best Brands Award.
• First hospital to perform IVF for a renal transplant patient in India.
• First in India to deliver a baby using both frozen egg and frozen sperm.
• Performed one of the highest numbers of PGD cycles in India.

Corporate Social Responsibility

Iswarya Fertility Centre actively contributes to society through initiatives focused on:

• Educational scholarships and school support.
• Blood donation camps and maternal health awareness.
• Fertility awareness programs.
• Environmental sustainability through tree plantation and clean drinking water initiatives.

Why Choose Iswarya Fertility Centre?

• Over 39 years of fertility expertise.
• More than 300,000 successful parenthood journeys.
• Advanced IVF laboratories and reproductive technologies.
• Experienced fertility specialists and embryologists.
• Personalized, patient-centric treatment plans.
• Affordable treatment options with financing support.

Our Commitment

Iswarya Fertility Centre remains committed to transforming lives by combining medical excellence, advanced fertility technology, and compassionate care. Its goal is to make quality reproductive healthcare accessible to every couple while supporting them throughout their journey to parenthood.