Patient Counsellor

Park Medicenters And Institutions; Panipat; On-site; INR 240,000 - 420,000; Full time

Job summary

Park Medicenters And Institutions in Panipat, Haryana seeks a patient counselor to guide counsel patients and attendants on treatment plans, procedures, packages, and expected costs.

You will coordinate with doctors, the billing department, insurance/TPA desk, and nursing staff, assist with admissions and insurance formalities, and follow up with enquiries and OPD patients to convert them to treatment or admission. The role requires empathy and precise record-keeping.

Responsibilities

• Counsel patients and attendants on treatment plans, procedures, packages, and expected costs
• Coordinate with doctors, the billing department, insurance/TPA desk, and nursing staff
• Assist with admission, discharge, and insurance or cashless formalities
• Follow up with enquiries and OPD patients to convert them to treatment or admission
• Handle patient queries and concerns with empathy and professionalism
• Maintain accurate records of counseling sessions and follow-ups
• Meet monthly targets for conversions and patient satisfaction

Job description

Role & responsibilities

• Counsel patients and attendants on treatment plans, procedures, packages, and expected costs
• Coordinate with doctors, the billing department, insurance/TPA desk, and nursing staff
• Assist with admission, discharge, and insurance or cashless formalities
• Follow up with enquiries and OPD patients to convert them to treatment or admission
• Handle patient queries and concerns with empathy and professionalism
• Maintain accurate records of counseling sessions and follow-ups
• Meet monthly targets for conversions and patient satisfaction