Financial Counsellor

Max Healthcare; New Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

Max Healthcare in Delhi is hiring a Financial Counsellor to assist patients and attendants with treatment cost estimates and hospital packages.

You will explain billing procedures, deposits, and payment policies, coordinate with treating consultants to obtain estimates, and clarify insurance coverage including cashless facilities and exclusions.

Maintain confidentiality of patient financial information while coordinating with billing, TPA, admission and discharge teams to ensure smooth services.

Responsibilities

• Counsel patients and attendants regarding estimated treatment costs and hospital packages.
• Explain billing procedures, payment policies, deposits, and other financial requirements.
• Coordinate with the treating consultants and clinical teams to obtain treatment estimates.
• Explain insurance coverage, cashless facilities, exclusions, deductions, and non-payable items.
• Coordinate with the TPA and insurance department for approval-related queries.
• Guide patients regarding advance payments and outstanding dues.
• Provide financial counselling to patients before admission and during hospitalization.
• Assist patients in understanding final bills and resolving billing-related queries.
• Coordinate with billing, TPA, admission, and discharge departments for smooth patient services.
• Maintain proper records of patient counselling, estimates, and financial discussions.
• Handle patient and attendant grievances related to billing and financial matters.
• Ensure confidentiality of patient financial and personal information.

Job description

1. Counsel patients and their attendants regarding estimated treatment costs and hospital packages.
2. Explain billing procedures, payment policies, deposits, and other financial requirements.
3. Coordinate with the treating consultants and clinical teams to obtain treatment estimates.
4. Explain insurance coverage, cashless facilities, exclusions, deductions, and non-payable items.
5. Coordinate with the TPA and insurance department for approval-related queries.
6. Guide patients regarding advance payments and outstanding dues.
7. Provide financial counselling to patients before admission and during hospitalization.
8. Assist patients in understanding final bills and resolving billing-related queries.
9. Coordinate with the billing, TPA, admission, and discharge departments for smooth patient services.
10. Maintain proper records of patient counselling, estimates, and financial discussions.
11. Handle patient and attendant grievances related to billing and financial matters.
12. Ensure confidentiality of patient financial and personal information.