Counsellor

CK Birla Healthcare; Indore District; On-site; INR 350,000 - 500,000; Full time

Job summary

CK Birla Healthcare in Indore is seeking a role focused on patient engagement, explaining treatment plans, pricing, and packages, and resolving queries. The candidate will drive OP-IP conversions through centre-targeted levers and coordinate patient journeys across care pathways.

The role includes following up with booked patients for subsequent treatments, ensuring documentation is updated daily, obtaining patient testimonials with consent, and actively contributing to online reputation through

Responsibilities

• Explain treatment plan, pricing and packages (including inclusions, exclusions) to patients and resolve their queries
• Drive OP-IP conversion as per centre targets using levers such as Same day month booking, Cradle of Care (support group), Joy of Parenthood (patient referral program), Hope Blossoms (celebration of positive pregnancy patients)
• Follow up with booked patients for further course of treatment, including OPU pendency, donor pendency, conversion of failed IUI/IVF cycle to IVF packages, conversion of multi-cycle package.
• Keep patient data update daily with end-to-end patient journey and follow-up details
• Get audio/video testimonials from patients after taking prior consent
• Drive GMB collection

Job description

1. Explain treatment plan, pricing and packages (including inclusions, exclusions) to patients and resolve their queries

2. Drive OP-IP conversion as per centre targets using levers such as Same day month booking, Cradle of Care (support group), Joy of Parenthood (patient referral program), Hope Blossoms (celebration of positive pregnancy patients)

3. Follow up with booked patients for further course of treatment, including OPU pendency, donor pendency, conversion of failed IUI/IVF cycle to IVF packages, conversion of multi-cycle package.

4. Keep patient data update daily with end-to-end patient journey and follow-up details

5. Get audio/video testimonials from patients after taking prior consent 6. Drive GMB collection