Coordinator (OPD)- Front Office

PeopleStrong; Thane; On-site; INR 250,000 - 400,000; Full time

Job summary

PeopleStrong is seeking a Front Office professional in Thane to support OPD services. The role emphasizes patient care, visitor assistance, and information provision about hospital facilities and services.

Key duties include handling OPD inquiries, guiding patients, scanning consultation sheets into HIS, and maintaining department records for smooth daily operations.

Qualifications

• Patient-oriented approach with focus on service delivery.
• Proficient in handling inquiries and guiding visitors.
• Basic understanding of hospital information systems (HIS).

Responsibilities

• Manage OPD inquiries via phone and in person.
• Assist patients with wheelchair facility and directions within the hospital.
• Maintain department records and monthly MIS reports.

Skills

Patient care

Communication

Education

Graduation/Equivalent Course

Tools

HIS

Job description

Function Thane

Department Front Office

Cost Center OPD

Country India

State Maharashtra

District Thane

Functional Area --

Skills

Skill

Patient Care Communication

Graduation/Equivalent Course

Others

Working Language

Job Description

Location

Thane

Job Summary

Patient Oriented

Inventory Oriented

Department Related

Job Profile

a. Patient oriented:

• Taking good care of patients
• Assist patients with wheelchair facility
• Help visitors with IP patient details during visiting hours/ at any time needed.
• Providing appropriate information on all hospital facilities and services
• Shall scan & upload in HIS, the consultation sheets, after every consultation & Follow up is done.
• Taking care of cluster keys.
• Being up-to-date with Doctors leave & the respective circulars.
• Transferring & connecting all phone calls.
• Providing hospital staff assistance with phone no’s
• Receiving written complaints of patients.
• Shall handle OPD related enquiries- Telephonic and personal
• Shall give information on OPD
• Shall give information on Health Check Packages
• Shall give information on Diagnostic Services
• Shall give information on OPD timings.
• Shall direct to the concerned department for the service
• Shall help regarding where to collect the reports

b. Inventory oriented:

• Daily check of inventory
• Indenting of stock as per the requirement
• Showing acknowledgement & transfer of stock
• Showing consumption of used items
• Keeping inventory up-to-date

c. Medication related: Not Applicable

d. Department related:

• Maintenance of records and registers for the department
• Keeping all necessary updates related to department
• Preparing the monthly reports of the respective clusters
• Checking OPD consultation rooms for cleanliness and stationary available.

Skills

a. Technical know how:

• Detailed knowledge about facilities and services
• Basic knowledge about HIS

b. Alertness:

• Comfort level of the patient
• Doctors available in the OPD
• Expected time of doctors arrival

c. Interpersonal skills:

• Good communication with patients, doctors, front office & colleagues

d. Basic Emergency training:

• Requires training in patient safety & wheel chair management
• Requires training in fire safety
• Requires training in first aid & BLS

e. Additional responsibilities if any –

• Answer all hospital specific queries politely and patiently with a smile and looking directly at the client.
• Shall be able to give directions for facilities.
• Shall provide the patient with information about free access, limited access & restricted areas of the hospital.
• Shall provide the patient with information on available services along with tariff, formalities and timings.
• Shall direct the patient in case of grievances to the Public Relations Officer (PRO) of the hospital.
• For employment related inquiries, shall direct them to the HRD Dept. of the hospital after taking prior approval from the dept.
• In case of personal/ Business Guests in the hospital, the concerned dept or employee shall be contacted and requested to escort the guest.
• Medical representatives shall be permitted in the hospital only on the days which shall be approved as the Hospital Policy manual.
• Maintain list of all the departments in the hospital along with the list of telephone numbers in the hospital.
• Endeavour to enter all the records in the software
• Ensure cleanliness and hygiene in reception, consulting and lobby area and supervise the ward boy / ayah / sweeper for the same.
• To control the flow of patients into the respective departments.
• Should a very clear idea of the type of concessions offered by the hospital and advise the patient accordingly.
• Responsible for giving up-to-date information to the senior’s o day to day activities and any other incidents in the department.
• Responsible for maintaining and giving accurate MIS reports on time.