Officer Patient Care(Ward Helpdesk)- Fro...

Jupiter Hospital; Thane; On-site; INR 180,000 - 260,000; Full time

Job summary

Jupiter Hospital in Thane requires an Officer Patient Care (Ward Helpdesk) to handle front desk duties, manage OPD appointments, and guide patients through the hospital process. The role involves assisting elderly and first-time visitors, coordinating with doctors, nurses, and diagnostics to ensure smooth consultations.

Responsibilities include registering patients, updating records, generating OPD bills, verifying insurance details, maintaining confidentiality, and handling queries with

Qualifications

• Graduation/Equivalent Course is required.

Responsibilities

• Register new patients and update existing patient records accurately.
• Schedule, reschedule, and manage OPD appointments.
• Guide patients regarding doctor availability and waiting time.
• Greet patients and visitors politely and provide necessary guidance.
• Direct patients to consultation rooms, diagnostics, or service areas.
• Assist elderly, disabled, or first-time visitors.
• Generate OPD bills and collect payments as per hospital policy.
• Verify insurance/TPA details where applicable.
• Ensure accurate receipts and financial documentation.
• Maintain orderly patient flow and manage waiting areas.
• Coordinate with doctors, nurses, and diagnostics for smooth consultations.
• Inform patients of delays or schedule changes.
• Maintain confidentiality of patient information.
• File and manage required OPD records.
• Handle patient queries and concerns with empathy and professionalism.
• Escalate complaints or service issues promptly.
• Promote a welcoming and supportive environment.

Skills

Graduation/Equivalent Course

Others

Job description

Officer Patient Care(Ward Helpdesk)- Fro...

JUH/OP-FO/1865553

• Jupiter Hospital
• Asia>India>Maharashtra>Thane

Posted On 19 Sep 2026

End Date 19 Oct 2026

Required Experience 2 - 3 years

Basic Section

No. Of Openings 1

BAND B02

Grade OFFR

Workflow Category Non-Clinical

Employment Type --

Max CTC 0 - 0

TAT 30

Confidential No

Created By Recruit Lead

Organisational

Group Jupiter Hospital

Function Thane

Department Front Office

Cost Center Ward Helpdesk

Country India

State Maharashtra

District Thane

Functional Area --

Skills

Skill

Graduation/Equivalent Course

Others

Working Language

Job Description

• Register new patients and update existing patient records accurately.
• Schedule, reschedule, and manage OPD appointments.
• Guide patients regarding doctor availability and waiting time.
• Greet patients and visitors politely and provide necessary guidance.
• Direct patients to consultation rooms, diagnostics, or service areas.
• Assist elderly, disabled, or first-time visitors.
• Generate OPD bills and collect payments as per hospital policy.
• Verify insurance/TPA details where applicable.
• Ensure accurate receipts and financial documentation.
• Maintain orderly patient flow and manage waiting areas.
• Coordinate with doctors, nurses, and diagnostics for smooth consultations.
• Inform patients of delays or schedule changes.

5. Documentation & Data Accuracy

• Ensure accurate data entry into the Hospital Information System (HIS).
• Maintain confidentiality of patient information.
• File and manage required OPD records.
• Handle patient queries and concerns with empathy and professionalism.
• Escalate complaints or service issues promptly.
• Promote a welcoming and supportive environment.