Officer patient care-OPD

PeopleStrong; Pune District; On-site; INR 250,000 - 450,000; Full time

Job summary

PeopleStrong in Pune, Maharashtra, invites applications for a hospital billing executive to manage daily bill distribution, ensure every patient receives a bill, and resolve billing inquiries with patients or relatives.

The role also covers discharge coordination, completing discharge formalities within 30 minutes of floor RMO confirmation, returning unused medicines to pharmacy, and finalizing billing entries across OT, Blood Bank, pathology, and radiology.

Qualifications

• Graduation or equivalent course required.
• Experience in hospital billing or healthcare admin preferred.
• Strong communication with patients and relatives.

Responsibilities

• Daily bill distribution and ensure every patient receives a bill.
• Resolve billing queries and communicate with patients/relatives.
• Counseled patients/relatives on outstanding protocol.
• Coordinate discharge formalities with floor RMO and complete within 30 minutes.
• Ensure unused medicines are returned to pharmacy.
• Prepare discharge summaries and complete all billing entries.
• Check entries with OT, Blood Bank, Pathology, and Radiology.
• Guide cash patients for billing settlement with customer support.
• Check TPA status and explain waiting times to patients.
• Maintain handover report with pending reports and inform RMO.

Skills

Graduation/Equivalent Course

Others

Job description

Function Pune

Department Front Office

Cost Center OPD

Country India

State Maharashtra

District Pune

Functional Area --

Skills

Skill

Graduation/Equivalent Course

Others

Working Language

Marathi

Job Description

• DAILY BILL DISTRIBUTION
• Make sure that every patient will get daily bill
• Any quires related to billing resolved it and has to communicate to patient / relative.
• Counseled patient / relative for outstanding protocol.
• COORDINATE THE DISCHARGE FORMALITIES
• Start discharge formalities once it gets conformed by floor RMO and get complete with in 30 mints.
• Checked with Staff nurse that all unused medicine has to be return to pharmacy
• Checked that Discharge summary has to be ready.
• Completes all the billing entries.
• Checked form OT, Blood Bank, pathology, radiology ( if any entries pending)
• Cash Patient - Guide the relative for billing settlement to customer support
• TPA Patient - checks the statues with the TPA Department and explain patient for waiting time, other formalities etc.
• Keep Report file ready for hand over once he/ she settled the bill. With pending report slip.
• Intimate RMO to explain the summary
• ANSWERED THE PATIENT’S / RELATIVE QUIRES
• Understand the patient’s / relative’s problem, quires, issues.
• Explain them procedure/ protocol if any confusion( as per the guide lines)
• If any complaint - understand and try to solve it. Give patient proper explanation, make assured that complaint resolved. If it is not in the capacity escalated the issue to the Seniors ( Executive, floor Manager, RMO in charge , Nurse Manger, Billing Manger)Escalation of the issue has same day (as early as possible)
• Effective interpersonal communication skill and presentation skills
• Ability to organize; prioritize and work efficiently under pressure and subject to changing priorities;