Patient Care Coordinator

Adecco India; Navi Mumbai; On-site; INR 450,000 - 600,000; Full time

Job summary

SSO Cancer Hospital seeks a proactive Doctors Assistant / Patient Coordinator to support oncology consultants with schedules, patient care and treatment coordination. You will interact closely with patients, doctors and hospital teams to ensure a seamless treatment journey.

Responsibilities include managing OPD schedules, coordinating appointments across locations, and assisting in converting consultations into procedures while maintaining accurate records and delivering a positive patient

Qualifications

• Strong communication in English and Hindi.
• Excellent coordination and organizational abilities.
• Basic computer proficiency with hospital systems.

Responsibilities

• Manage doctor OPD, consultation and surgery schedules.
• Coordinate patient appointments and follow-ups.
• Assist in converting OPD visits into procedures or admissions.
• Coordinate IPD admissions and OT bookings.
• Liaise with nursing, billing and hospital departments.
• Maintain accurate patient records and trackers.
• Ensure positive patient experience throughout treatment.
• Support insurance pre-authorization and charity documentation.
• Handle patient interactions with empathy and professionalism.

Skills

Communication

English

Hindi

Coordination

Organization

Tools

MS Excel

Hospital Mgmt Systems

Job description

Hiring: Doctors Assistant / Patient Coordinator | SSO Cancer Hospital

Location: Andheri & Thane

Employment Type: Full-time

Immediate Joining Preferred

About the Role

SSO Cancer Hospital is looking for a proactive and compassionate Doctors Assistant / Patient Coordinator to support oncology consultants in managing schedules, coordinating patient care, and ensuring a seamless treatment journey. This role requires close interaction with patients, doctors, and hospital departments, with a strong focus on patient experience and operational efficiency.

Key Responsibilities

Doctor Schedule Management

• Manage doctors' OPD, consultation, and surgery schedules.
• Coordinate appointments across multiple locations.
• Ensure optimal utilization of the doctor's time.

Patient Coordination

• Schedule patient appointments and follow-ups.
• Ensure smooth patient flow during OPD hours.
• Act as a single point of contact between patients and hospital teams.

Treatment Planning & Conversion Support

• Assist in converting OPD consultations into procedures or IPD admissions.
• Follow up with patients regarding diagnostics, treatment decisions, and surgery scheduling.
• Coordinate treatment plans and patient communication.

IPD & OT Coordination

• Plan and coordinate IPD admissions.
• Schedule OT bookings and procedures.
• Liaise with nursing, billing, and other hospital departments for seamless execution.

Insurance & Documentation

• Support insurance pre-authorization processes.
• Coordinate charity cases and ensure completion of required approvals and documentation.
• Maintain accurate patient-related records.

Data Management & Tracking

• Update patient records and follow-up trackers.
• Maintain scheduling and treatment data in hospital systems.
• Ensure timely and accurate data entry.

Patient Experience & Feedback

• Ensure a positive patient experience throughout the treatment journey.
• Collect patient feedback and encourage reviews for consultants and the hospital.

Candidate Requirements

Strong communication skills in English and Hindi

Excellent coordination and organizational abilities

Basic computer proficiency (MS Excel and hospital management systems preferred)

Prior experience in hospital, clinic, healthcare, or patient coordination roles preferred

Ability to handle patient interactions with empathy, professionalism, and sensitivity

Compensation

Salary: Best in Industry (based on experience and qualifications)