Doctor's Assistant/Patient Coordinator

Xponentiate; Mumbai; On-site; INR 300,000 - 550,000; Full time

Job summary

Specialty Surgical Oncology Hospital (SSO) in Mumbai seeks a Doctor’s Assistant / Patient Coordinator to support oncology consultants, manage schedules, and ensure a seamless treatment journey for patients. You will interact with patients, doctors, and hospital teams to optimize efficiency and patient experience.

The role emphasizes strong communication in English and Hindi, coordination skills, and empathy, with responsibilities spanning OPD management, appointments, treatment planning, and

Qualifications

• Experience coordinating patients in hospital settings.
• Excellent communication with patients and staff.
• Proficiency with basic hospital software and Excel.

Responsibilities

• Doctor Schedule Management: manage daily OPD, consultation, and surgery schedules.
• Patient Coordination: arrange appointments, follow-ups, and patient flow.
• Treatment Planning and Conversion Support: assist transitions from OPD to procedures/IPD.
• IPD and OT Coordination: plan admissions, IPD scheduling, OT bookings.
• Insurance and Documentation: pre-authorisation and required paperwork.
• Data Management and Tracking: maintain patient records and trackers.
• Patient Experience and Feedback: ensure positive care journey and collect feedback.

Skills

English & Hindi

Coordination skills

MS Excel

Empathy & professionalism

Data entry

Hospital coordination

Tools

Hospital information systems

Job description

Specialty Surgical Oncology (SSO) is one of India’s fastest-growing platforms delivering affordable, high-quality cancer care,headquartered in Mumbai andhas raised $2.8 million from W Health Ventures and 2070 Health.Founded and led by a distinguished team of oncologists and healthcare experts, SSO is redefining surgical oncology through deep clinical expertise, doctor-led leadership, and scalable, patient-centric models.

With a strong presence across Mumbai (Ghatkopar, Thane, Andheri, and upcoming centers in South Mumbai and Ahmedabad) and Tier 2 cities like Nagpur and Belgaum. Specialty Surgical Oncology Hospital (SSO), has raised $2.8 million from W Health Ventures and 2070 Health.

Its founding team brings 10,000+ surgeries of collective experience from premier institutions like Tata Memorial, Saifee, and Breach Candy. As we expand, SSO offers an extraordinary opportunity for like-minded professionals to join a mission-driven organization shaping the future of oncology in India — grounded in excellence, empathy, and innovation.

About 2070Health
W Health Ventures has set up India’s first healthcare-focused Venture Studio called 2070 Health—an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new venture. Companies incubated in the last 24 months includeElevate Now,Nivaan Care,Reveal Healthtech,BabyMD, andEverhope Oncology.

Role Overview

SSO Cancer Hospital is seeking a Doctor’s Assistant / Patient Coordinator to support oncology consultants in managing schedules, coordinating patient care, and ensuring a seamless treatment journey. The role involves close interaction with patients, doctors, and hospital departments, with a focus on operational efficiency and patient experience.

Key Responsibilities

Doctor Schedule Management

• Manage the doctor’s daily OPD, consultation, and surgery schedules
• Ensure optimal time utilization and coordination across multiple locations

Patient Coordination

• Coordinate patient appointments, follow-ups, and communication
• Ensure smooth patient flow during OPD hours
• Act as a single point of contact between patients and hospital teams

Treatment Planning and Conversion Support

• Assist in converting OPD consultations into procedures or IPD admissions
• Follow up with patients regarding diagnostics, treatment decisions, and surgery scheduling

IPD and OT Coordination

• Coordinate admissions planning, IPD scheduling, and OT bookings
• Liaise with billing, nursing, and hospital departments for seamless execution

Insurance and Documentation

• Assist with insurance pre-authorisation processes and required documentation
• Coordinate charity cases and ensure completion of approvals and documentation

Data Management and Tracking

• Maintain patient records, follow-up trackers, and scheduling updates
• Ensure accurate and timely data entry in internal systems

Patient Experience and Feedback

• Ensure a smooth and positive patient experience throughout the treatment journey
• Collect patient feedback and encourage reviews for the doctor and centre
• Strong communication skills in English and Hindi
• Excellent coordination and organisational abilities
• Basic computer proficiency (MS Excel and hospital systems preferred)
• Prior experience in hospital or clinic coordination is preferred
• Ability to handle patient interactions with empathy and professionalism