Patient Care cordinator

Max Healthcare; Dadri; Vor Ort; INR 300.000 - 600.000; Vollzeit

Zusammenfassung

Max Healthcare in Dadri, Uttar Pradesh, invites applications for a customer service role at our hospital. You will lead by example with service orientation, handle patients and attendants, ensure accurate registrations, and maintain compliance with QMS and EMS.

The role requires 1–5 years experience in service or healthcare, graduate or postgraduate, and strong English/Hindi/Punjabi language skills. You will use Hospital Information System and EPABX, train staff, and drive process improvements.

Qualifikationen

• Graduate or Post Graduate degree.
• 1 to 5 years of experience, preferably in service industry or healthcare.
• Languages: English, Hindi, Punjabi.

Aufgaben

• Lead by example with high service orientation and proactive patient handling.
• Familiarity with all manuals and operating procedures relevant to the role.
• Handle patients and attendants at hospitals with courtesy and efficiency.
• Ensure accurate and timely registrations.
• Maintain customer-centric approach and analyze feedback for improvement.
• Follow billing instructions (Cash / Credit / Corporate) and manage hospital information systems.
• Communicate effectively with internal and external customers.
• Utilize Hospital Information System, EPABX system, and other software provided.
• Maintain grooming, punctuality, and adherence to company policies.
• Be aware of QMS, EMS, and Disaster Management Programme in the hospital.
• Comply with service quality, environmental, occupational policies, and patient safety.

Ausbildung

Graduate / Post Graduate

Tools

Hospital Information System

EPABX system

Billing software

Jobbeschreibung

Core Responsibilities

• To lead by example in exhibiting high levels of service orientation and proactive customer handling.
• To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
• Ability to handle Patients and attendants at Hospitals
• To ensure accurate and timely registrations.
• To be Customer centric in approach.
• Ability to evaluate and analyze Customer preference and feedback also guide efforts towards enhanced customer experience.
• To follow Cash / Credit / Corporate billing / discount, instructions and handle hospital information system efficiently.
• Ability to communicate with both Internal External customers.
• To effectively utilize Hospital Information System, EPABX system and other software provided.
• To be well groomed, punctual adhere to company policies and practices.
• To have complete orientation of QMS and EMS system of Hospital.
• To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
• To comply with the service quality Process, environmental occupational issues policies of the respective area.
• To comply with patient safety policy.
• To ensure safe utilization of equipment and proper waste disposal system.

IV. KEY PERFORMANCE INDICATORS

Measurable Deliverables

• Drive new initiatives for betterment of processes.
• Ensure training of staff.
• Minimum errors in the job.

V. JOB REQUIREMENTS

Minimum Qualifications

Graduate / Post Graduate

Experience

1 to 5 years, preferably service industry / healthcare experience

Behavioural Skills

• Excellent Communication Interpersonal skills.
• Pro-activeness.
• Self-motivated.
• Keen listener
• Team Player
• Sevabhav
• Flexible and adaptive to challenges and situations
• Soft spoken

Technical Skills

• Training Skills
• Service Excellence

Language Skills

English, Hindi, Punjabi

VI. KEY INTERACTIONS

Key External Contacts

• Internal Employees
  • Inpatient / Outpatient customers (Face-to-Face and Telephonic)