Patient Calling Specialist

Credense Medical Billing Pvt Ltd; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

Credense Medical Billing Pvt Ltd in Hyderabad is seeking an experienced patient billing specialist to handle inbound and outbound calls, clarify billing questions, and manage account balances. You will collect payments, set up payment plans, and maintain HIPAA-compliant customer service with a focus on empathy and accuracy.

The role requires 2+ years in patient billing or collections, excellent English communication, and familiarity with US healthcare billing and EHR systems such as NextGen or

Qualifications

• Minimum 2+ years of relevant experience in patient calling, patient collections, or medical billing.
• Strong verbal and written English communication skills.
• Professional telephone etiquette and active-listening skills.
• Ability to explain billing information clearly and handle sensitive conversations professionally.
• Knowledge of US healthcare billing and patient collections.
• Experience with NextGen or eClinicalWorks (eCW) EHR will be an added advantage.

Responsibilities

• Handle inbound and outbound patient calls.
• Clarify queries related to medical bills, insurance adjustments, and account balances.
• Follow up with patients regarding outstanding balances.
• Collect payments securely and accurately.
• Assist eligible patients in setting up payment plans as per company guidelines.
• Update patient accounts, call notes, payment details, and follow-up activities.
• Escalate disputed or complex billing issues to the appropriate team.
• Provide professional, courteous, and empathetic customer service.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Meet call quality, productivity, and collection targets.

Skills

Patient calling

Collections

Medical billing

Verbal and written English

Active listening

HIPAA compliance

NextGen / eCW knowledge

Tools

NextGen

eClinicalWorks (eCW)

Job description

Key Responsibilities:

1. Handle inbound and outbound patient calls.

2. Clarify queries related to medical bills, insurance adjustments, and account balances.

3. Follow up with patients regarding outstanding balances.

4. Collect payments securely and accurately.

5. Assist eligible patients in setting up payment plans as per company guidelines.

6. Update patient accounts, call notes, payment details, and follow-up activities.

7. Escalate disputed or complex billing issues to the appropriate team.

8. Provide professional, courteous, and empathetic customer service.

9. Maintain patient confidentiality and comply with HIPAA requirements.

10. Meet call quality, productivity, and collection targets.

Required Skills & Qualifications:

Minimum 2+ years of relevant experience in patient calling, patient collections, or medical billing.

Strong verbal and written English communication skills.

Professional telephone etiquette and active-listening skills.

Ability to explain billing information clearly and handle sensitive conversations professionally.

Knowledge of US healthcare billing and patient collections.

Experience with NextGen or eClinicalWorks (eCW) EHR will be an added advantage.