Accounts Receivable Caller

Wave Online Infoway; Coimbatore District; On-site; INR 1,602,000 - 2,990,000; Full time

Job summary

Wave Online Infoway in Coimbatore is seeking an AR Caller to manage outbound calls for follow-ups with US insurers, review claims for accuracy, and resolve billing issues. You will document call activities and strive to meet daily and monthly targets while coordinating with the team on complex problems.

The role requires 1+ year in AR calling within US healthcare, strong knowledge of AR and claims processing, and fluency in English.

Qualifications

• Excellent communication and negotiation skills.
• Strong knowledge of accounts receivable and claims processing.
• Proficiency in billing software and electronic health record (EHR) systems.
• Detail-oriented with strong organizational and analytical abilities.
• Night shift ability and deadline-driven.
• Experience in AR calling within healthcare is preferred.
• Any graduation is acceptable.
• Fluency in English (verbal and written).

Responsibilities

• Make outbound calls to insurance companies to follow up on outstanding claims.
• Review and analyze claims for accuracy and timely resolution.
• Address and resolve billing issues, ensuring payment of outstanding claims.
• Maintain accurate documentation of all call activities as per company protocols.
• Achieve daily, weekly, and monthly targets for calls and collections.
• Collaborate with team members to address complex issues and improve processes.

Skills

Communication skills

Negotiation skills

Attention to detail

Analytical abilities

Education

Any graduation

Tools

Billing software

EHR systems

Job description

Key Responsibilities

• Make outbound calls to insurance companies to follow up on outstanding claims.


• Review and analyze claims for accuracy and timely resolution.


• Address and resolve billing issues, ensuring payment of outstanding claims.


• Maintain accurate documentation of all call activities as per company protocols.


• Achieve daily, weekly, and monthly targets for calls and collections.


• Collaborate with team members to address complex issues and improve processes.

Qualifications

• Minimum of 1 year of experience in AR calling within the US healthcare sector.


• Mandatory: Experience in physician billing and end-to-end RCM processes.


• Strong knowledge of accounts receivable and claims processing.


• Excellent communication and negotiation skills.


• Proficiency in billing software and electronic health record (EHR) systems.


• Ability to work in a night shift environment and meet deadlines.


• Detail-oriented with strong organizational and analytical abilities.


• Education: Any graduation.


• Fluency in English (both verbal and written).

Preferred candidate profile

Candidate should have 1 - 3 years of experience in AR Caller