Patient Calling Specialist (Night Shift)

Mbw Rcm; Chennai District; In loco; INR 350.000 - 520.000; Tempo pieno

Descrizione del lavoro

MBW RCM in Chennai is seeking an AR Analyst to handle escalated cases and manage denial management tasks within the revenue cycle framework.

The role requires 1–4 years of AR Analyst/Caller experience, strong communication, and the ability to adapt to client rules while maintaining ethical standards.

Competenze

• 1–4 years of experience as AR Analyst/Caller.
• Knowledge of revenue cycle and denial management concepts.
• Ability to absorb client's business rules.
• Knowledge of generating aging reports.
• Strong communication skills with a neutral accent.

Mansioni

• Resolve escalated cases.
• Review the claim allocated and check status by calling payer or via IVR/Web Portal.
• Ask relevant questions and record responses.
• Prepare call notes and initiate or send documents to payers.
• Post notes on the revenue cycle platform.
• Follow client-specific call note standards for documentation.
• Perform aging analysis and report top denial reasons to clients.
• Adhere to MBW's information security guidelines.
• Maintain ethical behavior at all times.

Conoscenze

AR Analyst

Revenue Cycle

Denial Management

Communication

Problem Solving

Formazione

Graduate degree (any field)

Descrizione del lavoro

Boost your career prospects in Patient Calling with MBW RCM, one of the fastest-growing offshore medical billing companies. At MBW, normal is truly boring and provide you exciting opportunities to learn and work with your customer to grow your career. Our remuneration is in line with industry standards along with attractive benefits.

Job Description

• Responsible for resolving escalated cases
• Review the claim allocated and check the status by calling the payer or through IVR /Web Portal
• Ask a series of relevant questions depending on the issue with the claim and record the responses
• Prepare call notes, initiate or execute the corrective measures by sending necessary documents to Payers
• Take appropriate action and post the notes on the customer's revenue cycle platform
• Use appropriate client-specific call note standards for documentation
• Perform aging analysis, understand days in A/R, top reasons for denials and provide reports to clients as needed
• Adhere to MBW's information security guidelines
• Be in the center of ethical behavior and never on the sidelines

Desired Candidate Profile

• Should have at least 1 – 4 years of experience as an AR Analyst/ Caller
• Good knowledge of revenue cycle and denial management concept
• Positive attitude to solving problems
• Ability to absorb client's business rules
• Knowledge of generating the aging report
• Strong communication skills with a neutral accent
• Graduate degree in any field