Outbound Sales Manager

Riverside Solutions; Guntur District; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Riverside Solutions is seeking an International Business Development Executive for US outbound calling from its India office. The role involves engaging with USA-based prospects, qualifying leads, and scheduling meetings for the US sales team, while supporting India sales initiatives as needed.

Ideal candidates have 2–5 years of international outbound calling experience, excellent English communication, and proficiency with CRM tools. Willingness to work US-aligned hours is required.

Formación

• 2 to 5 years of international outbound calling experience.
• Experience calling USA customers from India preferred.
• Fluent English communication with strong listening skills.
• Proficient with CRM tools and MS Excel or Google Sheets.
• Willing to work US-aligned shifts.

Responsabilidades

• Make outbound calls to USA leads and qualify prospects.
• Schedule meetings for US-based sales team.
• Maintain CRM records and reports.
• Support India sales calls when required.
• Coordinate with marketing for lead quality.

Conocimientos

Outbound calling

B2B sales

Lead qualification

CRM proficiency

Communication skills

US market

Herramientas

HubSpot

Zoho CRM

Salesforce

Descripción del empleo

Job Title: International Business Development Executive US Outbound Calling

Job Location: India Work from Office
Department: Sales & Business Development
Employment Type: Full-Time
Experience: 25 Years Preferred
Primary Market: USA
Additional Responsibility: India Sales Calling, and any other countries assigned by Management
Industry: AI Video Analytics, Remote Video Monitoring, CCTV Surveillance & Security Technology

About the Company

We are a technology company operating in the USA and India, specializing in remote video monitoring, AI-powered video analytics, and intelligent video surveillance solutions for businesses.

We are looking for a confident, articulate, and result-oriented Sales Development Executive to contact and qualify leads generated through social media campaigns, digital marketing activities, USA-based conferences, exhibitions, and trade shows.

The primary responsibility of this role is to engage with prospective customers in the USA, understand their business requirements, qualify sales opportunities, and schedule meetings for our USA-based sales team. The candidate must be based in India and possess excellent spoken English, strong listening skills, and the ability to communicate naturally and confidently with American business customers.

The candidate will also be required to handle sales calls, lead follow-ups, and other sales-related responsibilities for the Indian market whenever assigned by management.

Key Responsibilities

1. USA Outbound Calling & Lead Engagement

• Make outbound calls to leads generated through social media campaigns, digital marketing, USA conferences, exhibitions, trade shows, and other marketing activities.
• Contact prospective customers, business owners, security managers, facility managers, operations heads, and other relevant decision-makers in the USA.
• Initiate professional and natural conversations to introduce the company's remote video monitoring and AI video analytics solutions.
• Follow up with prospects through telephone calls, emails, and other approved communication channels.
• Build rapport with prospects and generate genuine interest in the company's products and services.

2. Lead Qualification & Appointment Setting

• Qualify leads by understanding their business requirements, existing security infrastructure, interest level, decision-making authority, budget, and expected purchase timeline.
• Identify potential business opportunities for AI video analytics, remote video monitoring, CCTV surveillance, and related solutions.
• Distinguish genuine sales opportunities from unqualified or low-potential leads.
• Schedule qualified appointments, product demonstrations, and sales discussions for the USA sales team.
• Maintain detailed records of customer conversations, requirements, objections, and follow-up actions.
• Ensure a smooth and timely handover of qualified leads to the appropriate sales representative.

3. Communication Skills & Customer Engagement

• Communicate fluently and confidently in English with American business customers.
• Understand American accents, conversational slang, informal expressions, and US business communication styles.
• Conduct natural, engaging conversations rather than relying entirely on scripted calling.
• Demonstrate strong listening, questioning, and objection-handling skills.
• Communicate professionally with business owners, managers, and senior-level decision-makers.
• Represent the company positively in every customer interaction.

4. CRM Management & Reporting

• Maintain accurate lead details, call records, follow-up schedules, qualification status, and appointment information in the company's CRM or lead management system.
• Prepare daily calling reports and periodic performance updates.
• Track call activity, successful contacts, qualified leads, appointments scheduled, and follow-up outcomes.
• Ensure timely follow-ups and accurate handover of qualified opportunities to the USA sales team.
• Coordinate with the sales and marketing teams to improve lead quality and conversion rates.

5. India Sales Calling & Additional Responsibilities

• Handle outbound sales calls, lead qualification, customer follow-ups, and business development activities for the Indian market and any other global markets whenever required by management.
• Support domestic sales & Global sales campaigns and other sales initiatives as assigned.
• Coordinate with the USA Indi, another Global sales teams to ensure effective lead management and follow-up.
• Perform other reasonable sales, marketing coordination, customer communication, and business development duties assigned by management in line with business requirements.

Required Skills & Qualifications

• 2 to 5 years of experience in international outbound calling, B2B telemarketing, inside sales, lead generation, or sales development.
• Prior experience calling USA customers from India is strongly preferred.
• Excellent spoken English, conversational fluency, pronunciation, and listening comprehension.
• Strong interpersonal skills and confidence in speaking with business decision-makers.ication styles.
• Strong interpersonal skills and confidence in speaking with business decision-makers.
• Good lead qualification, questioning, objection-handling, follow-up, and appointment-setting skills.
• Basic proficiency in CRM tools, MS Excel or Google Sheets, email, and online communication platforms.
• Willingness to work in a shift aligned with US business hours.
• Ability to meet performance targets, maintain accurate records, and work independently.
• Flexibility to handle Indian sales calling and other reasonable sales-related assignments as required by management.

Preferred Candidate Profile

• Experience in B2B technology sales, SaaS, CCTV surveillance, security systems, remote video monitoring, AI video analytics, or IT services.
• Previous experience supporting a USA-based sales team from India.
• Experience handling leads generated through LinkedIn, Facebook, digital marketing campaigns, exhibitions, and trade shows.
• Familiarity with HubSpot, Zoho CRM, Salesforce, or similar CRM platforms.
• A target-oriented professional who can engage prospects in meaningful conversations and identify genuine business opportunities.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

• Outbound calling activity and successful prospect contacts.
• Quality and accuracy of lead qualification.
• Number of qualified sales appointments and product demonstrations scheduled.
• Follow-up consistency and CRM data accuracy.
• Quality of lead handovers to the USA sales team.
• Professionalism, customer engagement, and contribution to sales pipeline development.

Working Hours

• Work location: India office.
• Primary working shift: Aligned with US business hours.
• The candidate must be comfortable working evening or night shifts in India, depending on the US sales team's requirements.
• Working hours and weekly working days will be communicated during the interview.

Compensation & Incentives

Salary will be competitive and based on experience, communication skills, and international calling expertise.

Performance-based incentives may be provided based on agreed targets for qualified leads, appointments, and sales development outcomes.