Outbound Calling Executive

DIRTS; Dadri; On-site; INR 180,000 - 240,000; Full time

Job summary

DIRTS in India is seeking an experienced Outbound Calling Executive to join the Customer Support / Operations team. The role focuses on order confirmation, address verification, and managing customer return requests with a professional telephone manner.

The ideal candidate will have excellent English communication skills and prior experience in outbound calling or customer support. Daily targets and a fast-paced environment are part of the role.

Qualifications

• 2+ years of experience in outbound calling, telecalling, or a customer-facing role.
• Excellent English speaking and communication skills mandatory.
• Confident, polite, and professional customer interactions over the phone.
• Ability to clearly verify customer information and handle order details.
• Experience with CRM/order management systems is a plus.
• Experience in e-commerce order confirmation and return management preferred.

Responsibilities

• Make outbound calls for order confirmation and delivery details verification.
• Verify complete delivery address and contact information.
• Confirm customer availability to receive orders.
• Coordinate and manage customer return requests as per policy.
• Escalate issues to the relevant team when needed.
• Maintain records of calls, responses, and order status.
• Meet daily calling, productivity, and quality targets.
• Handle a high volume of outbound calls with professionalism.

Skills

Outbound Calling

Telecalling

Customer Support

Order Confirmation

Address Verification

Return Management

Follow-up

CRM Systems

Product Knowledge

Communication Skills

Job description

Department: Customer Support / Operations

About the Role

We are looking for an experienced and confident Outbound Calling Executive to join our Customer Support / Operations team.

The primary responsibility will be to make outbound calls to customers for order confirmation, complete address verification, customer availability confirmation, and return request management.

The ideal candidate should have excellent English communication skills, a professional telephone manner, and prior experience in outbound calling, telecalling, customer support, order confirmation, or a similar customer-facing role.

Key Responsibilities

• Make outbound calls to customers for order confirmation.
• Verify the customer's complete delivery address, contact details, and other required information.
• Confirm the customer's availability and willingness to receive the order.
• Handle and coordinate customer return requests as per company policies.
• Understand customer concerns and provide appropriate information or assistance.
• Follow up with customers to complete order confirmation or return-related processes.
• Maintain accurate records of calls, customer responses, order confirmations, and return requests.
• Escalate customer issues, exceptions, or concerns to the relevant team.
• Meet daily calling, productivity, and quality targets.
• Handle a high volume of outbound calls while maintaining call quality.
• Ensure every customer interaction is professional, polite, and courteous.

Requirements

• Minimum 2 years of experience in outbound calling, telecalling, customer support, order confirmation, or a similar role.
• Good English-speaking and communication skills are mandatory.
• Confident and comfortable communicating with customers over the phone.
• Strong listening and customer-handling skills.
• Ability to clearly communicate and accurately verify customer information.
• Basic computer knowledge and ability to work with CRM, order management, or customer support systems.
• Ability to work under daily targets and productivity requirements.
• Comfortable handling a high volume of customer calls.
• Candidates with experience in e-commerce order confirmation and return management will be preferred.

Key Skills

• Outbound Calling
• Telecalling
• Customer Support
• Order Confirmation
• Address Verification
• Return Request Management
• Follow-up & Coordination
• Problem Solving
• Basic Computer Skills
• CRM / Order Management
• Call Quality & Productivity

Ideal Candidate

The ideal candidate should be:

• Confident while communicating with customers.
• Polite, patient, and professional in every interaction.
• Customer-focused with strong listening and problem-solving abilities.
• Comfortable handling customer queries and concerns over the phone.
• Able to communicate effectively in English.
• Comfortable working with daily calling targets and a high volume of calls.
• Experienced in outbound calling/customer support, preferably within an e-commerce environment.

Why Join Us?

You will be part of a customer-focused team where your communication, customer-handling, and coordination skills will directly contribute to a smooth order and return experience for customers.