OTC Specialist - Collections

A.P. Moller Maersk; Chennai; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

Maersk in Chennai is seeking an OTC Specialist - Collections to manage complex AR portfolios and high-risk accounts. The role emphasizes advanced collection expertise, complex reconciliation, and root-cause analysis, serving as a resource for collectors and AR teams.

The ideal candidate will own portfolios, monitor DSO/aging, resolve disputes, and drive process improvements across systems. Requires 6–12 years total experience and SAP S/4HANA/ECC exposure.

Qualifications

• 4 years of collections experience.
• Total experience 6–12 years.

Responsabilités

• Manage complex, high-value or high-risk AR cases requiring advanced collection expertise.
• Perform complex customer-account reconciliation and root-cause investigation.
• Analyse aging, overdue exposures, disputes and payment behavior to define resolution actions.
• Investigate complex disputes and payment issues and drive closure with owners.
• Troubleshoot issues across systems, transactions and customer accounts.
• Identify control, process and data-quality gaps contributing to recurring overdue.
• Provide technical guidance to collectors and support capability development.
• Coach colleagues on complex reconciliation and collection cases.
• Support or lead escalations requiring deeper AR expertise.
• Translate account-level issues into actionable recommendations for management.
• Support process/control improvement and standardization.

Connaissances

Collections expertise

Root-cause analysis

Problem resolution

Cross-functional collaboration

Outils

SAP S/4HANA

SAP ECC

MACS

NODUM

Description du poste

OTC Specialist - Collections

The Senior AR Collections Specialist provides advanced AR and Collections expertise for complex, high-risk and escalation-sensitive customer accounts. The role combines portfolio management with complex reconciliation, root-cause analysis and technical problem resolution and acts as a subject-matter resource to collectors and other AR colleagues.

Additional activities needed to perform include own complex AR portfolios, customer relationships, DSO/aging performance, cross-functional issue resolution and root-cause improvement.

Key responsibilities

• Manage complex, high-value or high-risk AR cases requiring advanced collection expertise.
• Perform complex customer-account reconciliation and root-cause investigation.
• Analyse aging, overdue exposures, disputes and payment behavior to define resolution actions.
• Investigate complex disputes and payment issues and drive closure with relevant owners.
• Troubleshoot issues across systems, transactions and customer accounts.
• Identify control, process and data-quality gaps contributing to recurring overdue.
• Provide technical guidance to collectors and support capability development.
• Coach colleagues on complex reconciliation and collection cases.
• Support or lead escalations requiring deeper AR expertise.
• Translate account-level issues into actionable recommendations for management.
• Support process/control improvement and standardization.

Requirement

4 years of collections experience

Total years of experience - 6 to 12 years

ERP / systems

Experience with major ERP/AR platforms strongly preferred. Portfolio-specific systems may include SAP S/4HANA, SAP ECC, MACS, NODUM among others.

Shift

18:30 - 03:30 IST OR 15:30 - 00:30 IST