Immediate Hiring For Collections

Sutherland; Hyderabad; On-site; INR 220,000 - 350,000; Full time

Job summary

Sutherland in Hyderabad is hiring for a Voice Collections Process role. Candidates should have at least 6 months of experience in voice collections, preferably in voice-voice operations, and good written English.

Responsibilities include handling collection activities, following up on overdue payments, sending reminders, and maintaining accurate customer records. This is an on-site role with possible rotational shifts.

Qualifications

• Minimum 6 months of relevant experience in Voice Collections.
• Experience in Voice-Collections, Semi Voice Preferred.
• Good written communication skills in English.
• Ability to work in rotational shifts, if required.

Responsibilities

• Handle collection-related activities through voice-voice channels, and written communication.
• Follow up with customers regarding pending and overdue payments.
• Send payment reminders and communicate outstanding dues professionally.
• Maintain accurate records of customer accounts, payment status, and follow-up activities.
• Coordinate with internal teams to resolve payment-related queries and discrepancies.
• Ensure timely follow-ups and adherence to collection targets.
• Follow company policies, compliance guidelines, and quality standards.
• Maintain customer confidentiality and provide professional customer service.

Skills

Voice collections

Written communication

Job description

Job Description

We are hiring experienced candidates for a Voice Collections Process. The ideal candidate should have at least 6 months of experience in voice collections, preferably in voice-voice, operations.

Roles and Responsibilities

• Handle collection-related activities through voice-voice channels, and written communication.
• Follow up with customers regarding pending and overdue payments.
• Send payment reminders and communicate outstanding dues professionally.
• Maintain accurate records of customer accounts, payment status, and follow-up activities.
• Coordinate with internal teams to resolve payment-related queries and discrepancies.
• Ensure timely follow-ups and adherence to collection targets.
• Follow company policies, compliance guidelines, and quality standards.
• Maintain customer confidentiality and provide professional customer service.

Eligibility Criteria

• Minimum 6 months of relevant experience in Voice Collections.
• Experience in Voice-Collections, Semi Voice Preferred.
• Good written communication skills in English.
• Ability to work in rotational shifts, if required.

Walkin Location : 7th Floor, Sutherland, Divyasree building, Manikonda Hyderabad, Telangana 500089