International Voice Process - Collections Executive

Sutherland; Hyderabad; Vor Ort; INR 250.000 - 400.000; Vollzeit

Zusammenfassung

Sutherland in Hyderabad invites applications for an International Voice Process - Collections Executive. Based at Manikonda, night shift, you will handle overdue accounts, negotiate payment plans, and maintain CRM records.

Freshers with strong communication are welcome, as are six months to three years of experience in international collections or BPO voice processes. Join a target-driven team and contribute to recoveries while delivering professional customer service in a rotational/night

Qualifikationen

• Graduate or undergraduate; international collections, BPO experience preferred.
• Freshers with excellent communication skills may be considered.
• Willing to work night shifts and rotational schedules.

Aufgaben

• Contact customers via outbound and inbound calls regarding overdue accounts.
• Follow up on pending payments and ensure timely recovery of outstanding balances.
• Negotiate payment plans and settlement options within company guidelines.
• Resolve customer queries related to invoices, billing, and payment issues.
• Maintain accurate records of customer interactions in CRM systems.
• Meet daily, weekly, and monthly collection targets.
• Ensure compliance with company policies, client requirements, and collection regulations.
• Escalate complex cases to supervisors when required.
• Deliver excellent customer service while maintaining professionalism during difficult conversations.

Kenntnisse

English communication

Negotiation

Objection handling

Listening & problem-solving

CRM tools

Night shift

Attention to detail

Ausbildung

Graduate/Undergraduate

Tools

CRM software

Jobbeschreibung

Job Description: International Voice Process - Collections Executive

Department: Collections / Accounts Receivable

Shift: Rotational/Night Shift (International Process)

Location: Manikonda

Experience: 6 months -3 Years

Please contact Rohit HR-9030212890 for additional information

Key Responsibilities

• Contact customers via outbound and inbound calls regarding overdue accounts.
• Follow up on pending payments and ensure timely recovery of outstanding balances.
• Negotiate payment plans and settlement options within company guidelines.
• Resolve customer queries related to invoices, billing, and payment issues.
• Maintain accurate records of customer interactions in CRM systems.
• Meet daily, weekly, and monthly collection targets.
• Ensure compliance with company policies, client requirements, and collection regulations.
• Escalate complex cases to supervisors when required.
• Deliver excellent customer service while maintaining professionalism during difficult conversations.

Required Skills

• Excellent verbal and written communication skills in English.
• Strong negotiation and persuasion skills.
• Ability to handle objections and resolve conflicts effectively.
• Good listening and problem-solving abilities.
• Basic computer proficiency and familiarity with CRM tools.
• Ability to work in night shifts and rotational schedules.
• Target-oriented with strong attention to detail.

Qualification

• Graduate/Undergraduate (depending on company requirements).
• Prior experience in international collections, customer service, AR collections, or BPO voice process is preferred.
• Freshers with excellent communication skills may also be considered.

Key Competencies

• Collection Recovery Rate
• Promise-to-Pay (PTP) Achievement
• Call Quality Scores
• Productivity & Attendance
• Customer Satisfaction

Preferred Experience: US Collections, UK Collections, Debt Collection, Accounts Receivable Collections, BPO Voice Process, International Customer Service.

Interview Process

• Personal Information
• Screening Question
• Video Interview
• Assessment Test