Order Management Specialist (India operations)

cognex corporation; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Cognex Noida, India, seeks an Order Management Specialist to manage daily purchase orders in SAP and related queries. You will verify pricing, check product availability, and coordinate with Purchasing to align lead times and allocations.

The role involves cross-functional collaboration with Sales, Operations, Marketing and Credit to ensure accurate order delivery. The successful candidate will have at least 4 years of account management/customer service experience in a high-tech environment,

Qualifications

• BS/BA degree in business.
• 4+ years of experience in account management and customer service in a high tech environment.
• Basic accounting knowledge and understanding of international trade principles.

Responsibilities

• Enter customer purchase orders in SAP and process them end-to-end.
• Verify pricing against contracts or discount matrices and check product availability.
• Coordinate with Purchasing to determine lead times and prioritize allocations when stock is limited.
• Provide inside sales support across Customer Master Data, Credit, Purchasing, Logistics and Sales.

Skills

Customer service

Time management

Attention to detail

Communication skills

Cross-functional teamwork

Problem solving

Education

BS/BA in business

Tools

SAP

Salesforce

Microsoft Office

Job description

Order Management Specialist- Noida

The Company:

Cognex is the global leader in the exciting and growing field of machine vision. Our employees, proudly called 'Cognoids,' take their work seriously, but don't take themselves seriously. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance and hard work in a fun and rewarding environment.

The Team:

This position is based within our Global Shared Services Centre in Noida, India, and provides order fulfillment account management for our India market by partnering with Sales, Operations, Marketing, and Credit and Collections to provide the highest level of service, from order acceptance to order delivery, to both internal and external customers. This team works in a fast-paced and challenging, but rewarding, environment.

The Role:

The Order Management Specialist's role includes the daily booking of customer purchase orders in SAP, along with the management of the orders through the system and associated Customer, Sales and Partner queries that arise. This includes purchase order validation, checking product availability, strict compliance with company booking policies. They also collaborate with key departments on order backlog, order prioritization etc.

Essential Functions

• Process email Purchase Orders from end users through Salesforce and SAP
• Retrieve orders from partner portal and process into SAP
• Verify pricing against customer contract or approved discount matrix
• Verify availability of product
• Coordinate with Purchasing to determine lead times when supply is not available
• Exercise discretion to prioritize product allocations when supply is not available
• Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
• Process customer returns and credit note requests in a timely manner
• Answer customer inquiries regarding order status, product availability and lead timesTroubleshoot customer issues, responding in timely manner
• Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
• Complete self‑training modules in SAP as needed
• Log customer complaints (Ccars') in SAP
• Create Salesforce cases to request additional addresses or contacts be added to SAP.

Knowledge, Skills & Abilities

• High‑energy individual with ability to work under pressure in a fast‑paced, changing environment with a positive attitude
• Customer first mentality
• Strong time management skills to effectively prioritize daily tasks
• Demonstrated initiative to resolve complex customer issues efficiently
• Ability to work proactively and exercise judgement
• Strong attention to detail
• Strong interpersonal, communication, and customer service skills
• Ability to work with others in a professional, responsive, and courteous manner
• Ability to work productively in a cross‑functional team environment
• Strong system skills, including Microsoft Office
• The ERP system, SAP and Salesforce system are preferred

Minimum Education and Work Experience Required

• BS/BA degree in business
• 4+ years of experience with account management and customer service in high tech environment
• Basic accounting knowledge, understanding of international trade principles and possibilities.