Order Management Specialist

RGBSI; Mumbai; Hybrid; INR 350,000 - 550,000; Full time

Job summary

RGBSI in Mumbai, a multinational technology corporation, seeks a Customer Service Support, II (Order Management) to handle quotations, orders and service orders. This role requires strong SAP R/3 SD knowledge and excellent communication skills, with 1–3 years of experience.

Responsibilities include processing orders, managing pricing and delivery details, and producing regular KPI reports. Shift timing and week-model may vary to meet business needs.

Qualifications

• Experience in customer sales order processing and order management.
• Bachelor's degree in commerce, science or business management.
• Strong SAP R/3 SD knowledge.
• Excellent verbal and written communication skills.
• MS Excel proficiency.

Responsibilities

• Create and maintain Quotations, Sales Orders, Service Orders, and COMs.
• Generate RAM for material return from global warehouses/customers.
• Place orders and provide pricing, availability, order status, and delivery information.
• Communicate responses to internal & external customers.
• Perform transactional activities in ESKER and WINSHUTTLE.
• Follow up on urgent orders to ensure shipment.
• Prepare weekly, monthly and quarterly reports including KPIs and metrics.

Skills

SAP SD

Order processing

MS Excel

Communication

Analytics

Education

Bachelor's degree (commerce/science/business)

Tools

ESKER

Winshuttle

Job description

Position Title : Customer Service Support, II (Order Management)

Only Female preferred.

Eligibility Criteria

• Years of Experience: 1-3 years experience
• Job Experience: Experience in a customer sales order processing, execution, fulfillment in

multinational technology corporation

• Educational: Bachelors degree in commerce, science, business management

Primary Responsibilities:

• Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
• Generate RAM for material return from global warehouses/customers
• Places orders, provides information on part pricing and availability, order status, and delivery information
• Communicates responses back to internal & external customers using communication tools like Apropos etc
• Perform transactional activities in ESKER & WINSHUTTLE tool
• Follows up on urgent orders to ensure they have shipped.
• Prepare weekly, monthly and quarterly reports, including KPIs (Key Performance Indicators) and Operational Metrics

Mandatory Skills required to perform the job:

• Strong knowledge in SAP R/3 SD Module, Customer Service Order Processing & Order Management processes
• Excellent verbal and written communication skills, able to communicate cross-functionally
• Good analytical, problem solving and system skills
• Basic knowledge of SCM/Spares business
• Knowledge of MS Excel

Desirable Skill:

• Experience in aftermarket Spares Operations or Automotive
• Understanding of reverse value chain/repair operations

Proposed shift timings are 9:00pm to 6:00am IST

Should be ready for different work week model instead of Mon-Fri.

Eg. Tue to Sat, Fri Tue (Sat & Sun would be working days)