Order Management Specialist

BlackBerry Inc.; Bengaluru; Híbrido; INR 500.000 - 650.000; Jornada completa

Descripción de la vacante

ABB supports a hybrid work model in Bangalore, focusing on accurate order recording, cross-functional collaboration, and end-to-end order lifecycle management for motors and drives. You will handle quotations, contract support, order entries, and on-time deliveries while coordinating with multiple teams to resolve issues and ensure customer satisfaction.

The role emphasizes English communication, process learning, and maintaining SLA commitments in a dynamic procurement and customer service

Formación

• 0–3 years experience in Sales Support or Order Management
• Engineering degree preferred with domain experience
• Proficiency in SAP and Salesforce is a plus

Responsabilidades

• Record customer purchase orders in the order management system accurately
• Ensure timely cross-functional issue resolution and order cleaning for manual and electronic orders
• Coordinate with Sales, Operations, Supply Chain, Purchasing, Service and Factory teams to resolve order-related issues
• Drive order fulfilment by expediting orders with suppliers and managing logistics
• Handle invoice disputes in CFIN and prepare proposals for replacements, spare parts and services

Conocimientos

Order management

Customer support

English communication

Cross-functional coordination

Educación

Engineering degree

Herramientas

SAP

SFDC/Salesforce

MotSize

DriveSize

CQP

OneCare

OMS

BOL

Descripción del empleo

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This Position reports to:Procurement and Customer Service ManagerYour role and responsibilitiesIn this role, you will have the opportunity to be responsible for accurately recording customer purchase orders in the order management system. Each day, you will ensure timely cross-functional issue resolution, including order cleaning for both manual and electronic orders. You will also showcase your expertise by utilizing the necessary tools and adhering to Service Level Agreements.The work model for the role is LI#hybridThis role is contributing to the Motion/MOSE in Bangalore Main stakeholders are from Singapore ( 6 AM to 3 PM shift ) reporting to Procurement & Customer Service ManagerYou will be mainly accountable for:Deliver exceptional customer support for motors and drives by proactively managing inquiries, quotations, model sizing, pricing, and pipeline tracking using tools such as MotSize, DriveSize, CQP, OneCare, OMS, BOL, and Salesforce.Manage the complete order lifecycle, including quotation preparation, contract support, order entry, acknowledgments, cost modeling, order tracking, and ensuring accurate and on-time deliveries.Coordinate with Sales, Operations, Supply Chain, Purchasing, Service, and Factory teams to resolve customer issues related to orders, technical queries, pricing, payments, and delivery commitments.Drive order fulfilment excellence by expediting orders with suppliers, managing logistics activities, providing delivery updates, and resolving supply chain challenges to meet customer expectations.Support commercial and operational processes by handling invoice disputes in CFIN, preparing proposals for replacements, spare parts and services, and ensuring customer satisfaction through timely issue resolution and communication.Qualifications for the role :Experience required 0-3 yrs for Sales Support , Order Management specialistPossess an enhanced knowledge of SAP & SFDC is value addedYou are passionate about learning new processDegree in Engineering & Proven experience in same domain is added advantageYou are at ease communicating in English & high fluency in writingBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.Recruitment Fraud WarningABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process.View current job openings and apply at: https://careers.abb/global/en/homeFor more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning