Order Management Specialist

Danfoss; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Danfoss in Bengaluru, India is seeking an Order Management Specialist to oversee end-to-end Order-to-Cash processes, ensuring timely order fulfilment and accurate invoicing. You will coordinate with Sales, Planning, Procurement, Warehouse, Logistics, Finance, and manufacturing sites to uphold delivery commitments and customer satisfaction.

You will act as the primary liaison for order inquiries, manage master data, rebates, and generate reports to drive performance, while ensuring compliance

Qualifications

• 3 to 6 years of experience in order management and related roles.
• Experience with ERP/CRM systems (SAP, Salesforce) and MS Office.
• Strong communication and problem-solving abilities.
• Knowledge of ISO/QMS standards is a plus.

Responsibilities

• Execute end-to-end Order-to-Cash processes including order entry, invoicing, and delivery coordination.
• Serve as primary customer interface for order inquiries and escalations.
• Coordinate with Sales, Planning, Procurement, Warehouse, Logistics, Finance and global sites.
• Maintain master data, rebates, and generate reports to drive performance.
• Ensure compliance with SOPs, policies, and QMS/IMS standards while driving improvements.

Skills

Order management

Customer service

Communication

Analytical skills

Cross-functional collaboration

Education

Bachelor's degree (relevant discipline)

Tools

SAP

Salesforce

Job description

The Impact You'll Make

As our Order Management Specialist, you will play a key role in ensuring seamless execution of customer orders across the end-to-end Order-to-Cash cycle. Through proactive coordination with customers, Sales, Supply Chain, Logistics, Finance, and global manufacturing sites, you will contribute to reliable order fulfilment, commercial excellence, and an exceptional customer experience.

The Impact You'll Make

As our Order Management Specialist, you will play a key role in ensuring seamless execution of customer orders across the end-to-end Order-to-Cash cycle. Through proactive coordination with customers, Sales, Planning, Procurement, Warehouse, Logistics, Finance, and global manufacturing sites to ensure timely order fulfilment, delivery commitment adherence, and customer satisfaction.

Your contribution will improve customer satisfaction, on-time delivery, escalation resolution, and operational performance while supporting sustainable business growth.

What You’ll Be Doing

• Execute end-to-end Order-to-Cash processes, including order entry, confirmation, fulfilment, invoicing, delivery coordination, and commercial administration, ensuring compliance with customer requirements and company policies.
• Serve as the primary customer interface for order-related inquiries and escalations, proactively resolving service, delivery, pricing, credit, and documentation issues through effective cross-functional coordination.
• Collaborate with Sales, Planning, Procurement, Warehouse, Logistics, Finance, and global manufacturing sites to ensure timely order fulfilment, delivery commitment adherence, and customer satisfaction.
• Maintain customer and commercial master data; support partner onboarding, agreement renewals, rebate administration, and logistics compliance; and generate business reports to drive operational performance and informed decision-making.
• Ensure compliance with SOPs, commercial policies, internal controls, audit requirements, and QMS/IMS standards (ISO 9001, ISO 14001, ISO 45001, and ISO 50001) while driving continuous improvement initiatives to enhance customer experience and operational excellence.

What We're Looking For

• Bachelor's degree in a relevant discipline with 3 to 6 years of experience in Order Management, Customer Service, Order-to-Cash, Supply Chain, Logistics, or commercial operations within a manufacturing environment.
• Strong knowledge of Order-to-Cash processes, supply chain operations, logistics coordination, commercial terms, customer order management, trade compliance requirements, and partner administration processes.
• Hands-on experience with SAP, Salesforce, or similar ERP/CRM systems, along with proficiency in customer master data management, business reporting, and Microsoft Office applications.
• Excellent customer handling, communication, escalation management, analytical, and problem-solving skills, with the ability to manage multiple priorities and collaborate effectively with cross-functional teams.
• Good understanding of pricing, payment terms, delivery terms, and contractual conditions, as well as QMS/IMS requirements including ISO 9001, ISO 14001, ISO 45001, and ISO 50001, combined with strong ownership, attention to detail, and a continuous improvement mindset.

What You'll Get From Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about - we think they’re pretty great.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.