Order Management Specialist

Danfoss GmbH; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

13th salary

Annual bonus

Paid vacation

Pension plans

Job summary

Danfoss Climate Solutions in Bengaluru is seeking an Order Management Specialist to ensure seamless execution of customer orders across the end-to-end Order-to-Cash cycle. You will coordinate with customers, Sales, Supply Chain, Logistics, and Finance to drive on-time delivery and commercial excellence.

The role requires 3–6 years in order management or related fields, with hands-on ERP/CRM experience (SAP or Salesforce).

Qualifications

• Bachelor's degree with 3–6 years in Order Management or related SCM roles.
• Experience in SAP/Salesforce or similar ERP/CRM systems.
• Strong customer handling, communication, escalation management, and collaboration skills.

Responsibilities

• Execute end-to-end Order-to-Cash with order entry, invoicing, and delivery coordination.
• Interface with customers and escalate issues across functions to resolve service concerns.
• Collaborate with Sales, Planning, Procurement, Warehouse, Logistics, and Finance.
• Maintain master data, support onboarding, rebates, and generate performance reports.
• Ensure SOPs, ISO standards, and continuous improvement initiatives.

Skills

Order management

Customer service

Communication

Problem solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

SAP

Salesforce

MS Office

Job description

Segment: Danfoss Climate Solutions Segment

Job Category: Supply Chain and Operations

Work Location Type: On-site

Job Experience Level: Mid-Senior level

Order Management Specialist

Req ID: 51915 Job Location: Bangalore, IN Employment Type: Full Time Segment: Danfoss Climate Solutions Segment Job Category: Supply Chain and Operations Work Location Type: On-site Job Experience Level: Mid-Senior level Job Description

The Impact You'll Make

As our Order Management Specialist, you will play a key role in ensuring seamless execution of customer orders across the end-to-end Order-to-Cash cycle. Through proactive coordination with customers, Sales, Supply Chain, Logistics, Finance, and global manufacturing sites, you will contribute to reliable order fulfilment, commercial excellence, and an exceptional customer experience.

Your contribution will improve customer satisfaction, on-time delivery, escalation resolution, and operational performance while supporting sustainable business growth.

What You’ll Be Doing

• Execute end-to-end Order-to-Cash processes, including order entry, confirmation, fulfilment, invoicing, delivery coordination, and commercial administration, ensuring compliance with customer requirements and company policies.
• Serve as the primary customer interface for order-related inquiries and escalations, proactively resolving service, delivery, pricing, credit, and documentation issues through effective cross-functional coordination.
• Collaborate with Sales, Planning, Procurement, Warehouse, Logistics, Finance, and global manufacturing sites to ensure timely order fulfilment, delivery commitment adherence, and customer satisfaction.
• Maintain customer and commercial master data; support partner onboarding, agreement renewals, rebate administration, and logistics compliance; and generate business reports to drive operational performance and informed decision-making.
• Ensure compliance with SOPs, commercial policies, internal controls, audit requirements, and QMS/IMS standards (ISO 9001, ISO 14001, ISO 45001, and ISO 50001) while driving continuous improvement initiatives to enhance customer experience and operational excellence.

What We're Looking For

• Bachelor's degree in a relevant discipline with 3 to 6 years of experience in Order Management, Customer Service, Order-to-Cash, Supply Chain, Logistics, or commercial operations within a manufacturing environment.
• Strong knowledge of Order-to-Cash processes, supply chain operations, logistics coordination, commercial terms, customer order management, trade compliance requirements, and partner administration processes.
• Hands-on experience with SAP, Salesforce, or similar ERP/CRM systems, along with proficiency in customer master data management, business reporting, and Microsoft Office applications.
• Excellent customer handling, communication, escalation management, analytical, and problem-solving skills, with the ability to manage multiple priorities and collaborate effectively with cross-functional teams.
• Good understanding of pricing, payment terms, delivery terms, and contractual conditions, as well as QMS/IMS requirements including ISO 9001, ISO 14001, ISO 45001, and ISO 50001, combined with strong ownership, attention to detail, and a continuous improvement mindset.

What You'll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our F AQ Pag e .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.