Order Management Representative(3+ Years),Logistics Operations

Innova ESI; Maharashtra; On-site; INR 600,000 - 800,000; Full time

Job summary

Innova ESI in Pune is seeking a Logistics Operations professional with 3–4 years of hands-on experience. The role is hybrid and requires daily office presence, managing outbound and inbound deliveries, shipping documentation, and SAP-based processes.

You will coordinate inventory replenishment, track transportation, enforce SLAs, audit carrier invoices, and handle returns. The position supports rotating shifts across APAC, EMEA and US and requires strong stakeholder communication with internal

Qualifications

• Graduate with 3-4 years of hands-on experience in Logistics Operations.
• Prior BPO experience is preferred; familiarity with petrochemical domain is advantageous.

Responsibilities

• Manage outbound and inbound deliveries.
• Prepare and verify shipping documentation.
• Oversee inventory management and replenishment.
• Track transportation and shipments.
• Coordinate shipping instructions and audit carrier invoices.
• Handle returns and vehicle scheduling.
• Monitor routing and SLA performance.

Skills

Communication skills

Stakeholder management

Routing optimization

Attention to SLAs

Education

Graduate degree

Tools

SAP

Excel

Word

PowerPoint

Outlook

Job description

Job Location:- PuneHybrid Mode

Qualifications & Experience:

Graduate with 3-4 years of hands-on experience in Logistics Operations

Prior experience in the BPO industry is preferred; familiarity with the petrochemical domain is a strong advantage

Key Skills & Expertise:

Strong communication abilities, with a proven track record of engaging both internal and external stakeholders

Deep expertise in handling following:

• Outbound / Inbound Deliveries
• Shipping documentation
• Inventory management/ replenishment
• Transportation Tracking
• Shipping instructions
• Audit Carrier Invoices
• Returns
• Vehicle scheduling
• Routing Optimization
• Solid understanding of Service Level Agreements (SLAs) and performance metrics
• Advanced proficiency in SAP
• Skilled in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)

Work Environment:

Must be flexible to work in rotational shifts (APAC / EMEA / US)

Required to be physically present in the office on all working days