Logistics Manager

RentoMojo; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading logistics company based in Pune is seeking a Logistics Manager to oversee operations, manage the team, and resolve customer escalations. The ideal candidate will have a Bachelor's degree and proven logistics management experience. Strong leadership and communication skills are essential. This role requires effective planning and process improvement strategies to ensure timely deliveries and cost-efficient logistics solutions.

Qualifications

• Proven experience in logistics management or a similar role.
• Ability to work in a fast-paced and dynamic environment.
• Strong organizational skills.

Responsibilities

• Follow up and resolve customer escalations via email.
• Manage and develop support staff to ensure high performance.
• Coordinate with the warehouse team to resolve errors.
• Plan routes and monitor to optimize delivery efficiency.
• Manage vendor agreements for cost-effective solutions.
• Ensure timely availability of vehicles for deliveries.
• Identify areas for process improvements.
• Ensure timely repair and installation services.
• Handle escalations effectively.

Skills

Leadership

Problem-solving

Communication

Multitasking

Logistics software proficiency

Education

Bachelor's degree in logistics, supply chain management, business administration

Tools

Microsoft Office Suite

Job description

Logistics Manager

Location: Pune

Experience required: 3-5 years

Key Responsibilities

• Customer Escalations: Follow up and resolve customer escalations via email. Conduct root cause analysis (RCA) and develop actionable solutions to prevent future issues.
• Team Management: Manage, train, and develop support staff to ensure high performance and professional growth. Manage the Logistics Coordinator team to ensure smooth operations and effective communication. Control attrition rates among delivery helpers through effective team engagement and support.
• Warehouse Coordination: Coordinate with the warehouse team to address and resolve errors and cancellations. Ensure efficient and timely processing of orders and returns.
• Order and Route Planning: Develop alternative order plans in case of in-transit cancellations. Ensure proper route planning and monitoring to optimize delivery efficiency and reduce costs. Control route adherence and in-route cancellations to maintain delivery schedules.
• Vendor and Cost Management: Manage vendor agreements to ensure cost efficiency and reliable service. Negotiate and maintain cost-effective logistics solutions with vendors.
• Vehicle and Manpower Planning: Plan and ensure the availability of vehicles required for deliveries. Develop and implement manpower and daily task planning to meet operational needs.
• Process Improvement: Identify areas for process improvement within the logistics operations and implement changes to enhance efficiency. Monitor and control in-transit damage and develop strategies to minimize occurrences.
• Repair and Installation TAT Control: Ensure timely repair and installation services by monitoring and controlling Turn-Around Time (TAT).
• Escalation Handling: Handle escalations effectively and ensure a systematic approach to resolving issues. Conduct RCA and implement actionable plans to prevent recurrences.

Qualifications

• Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• Proven experience in logistics management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency in logistics software and Microsoft Office Suite.
• Ability to work in a fast-paced and dynamic environment.
• Strong organizational and multitasking skills.