Logistics Manager

RentoMojo; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A logistics service provider in Pune is seeking a Logistic Manager to oversee operations. You will handle customer escalations, manage a team, and coordinate with warehouses and vendors to ensure efficient logistics processes. The ideal candidate should have 3-5 years of experience in logistics management with strong leadership skills and proficiency in logistics software. This role requires excellent communication and problem-solving abilities along with a Bachelor's degree in a relevant field.

Qualifications

• 3-5 years of experience in logistics management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced and dynamic environment.
• Strong organizational and multitasking skills.

Responsibilities

• Follow up and resolve customer escalations via email.
• Manage, train, and develop support staff.
• Coordinate with the warehouse team to resolve errors.
• Develop alternative order plans for in‑transit cancellations.
• Manage vendor agreements for cost efficiency.
• Plan the availability of vehicles for deliveries.
• Identify areas for process improvement.
• Ensure timely repair and installation services.
• Handle escalations effectively.

Skills

logistics

management

excel

operations

Education

Bachelor's degree in logistics, supply chain management, business administration, or a related field

Tools

logistics software

Microsoft Office Suite

Job description

Role

Logistic Manager

Location

Pune

Experience Required

3-5 Years

Responsibilities

• Customer Escalations:
  • Follow up and resolve customer escalations via email.
  • Conduct root cause analysis (RCA) and develop actionable solutions to prevent future issues.
• Team Management:
  • Manage, train, and develop support staff to ensure high performance and professional growth.
  • Manage the Logistics Coordinator team to ensure smooth operations and effective communication.
  • Control attrition rates among delivery helpers through effective team engagement and support.
• Warehouse Coordination:
  • Coordinate with the warehouse team to address and resolve errors and cancellations.
  • Ensure efficient and timely processing of orders and returns.
• Order and Route Planning:
  • Develop alternative order plans in case of in‑transit cancellations.
  • Ensure proper route planning and monitoring to optimize delivery efficiency and reduce costs.
  • Control route adherence and in‑route cancellations to maintain delivery schedules.
• Vendor and Cost Management:
  • Manage vendor agreements to ensure cost efficiency and reliable service.
  • Negotiate and maintain cost‑effective logistics solutions with vendors.
• Vehicle and Manpower Planning:
  • Plan and ensure the availability of vehicles required for deliveries.
  • Develop and implement manpower and daily task planning to meet operational needs.
• Process Improvement:
  • Identify areas for process improvement within the logistics operations and implement changes to enhance efficiency.
  • Monitor and control in‑transit damage and develop strategies to minimize occurrences.
• Repair and Installation TAT Control:
  • Ensure timely repair and installation services by monitoring and controlling Turn‑Around Time (TAT).
• Escalation Handling:
  • Handle escalations effectively and ensure a systematic approach to resolving issues.
  • Conduct RCA and implement actionable plans to prevent recurrences.

Qualifications

• Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• Proven experience in logistics management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency in logistics software and Microsoft Office Suite.
• Ability to work in a fast‑paced and dynamic environment.
• Strong organizational and multitasking skills.

Skills

logistics, management, excel, operations