Order Management Executive For Jewelry Manufacturer

Intellectual Capital HR Consulting Pvt. Ltd.; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Intellectual Capital HR Consulting Pvt. Ltd. is seeking a detail-oriented coordinator to manage jewelry orders in Mumbai.

You will receive and verify orders, group by design and metal type for efficient casting, and coordinate with wax/mould and casting teams to ensure accurate weights and on-time production. You will also track daily status, manage order modifications, and compile MIS reports to identify bottlenecks.

Responsibilities

• Order receipt and entry: receive orders from customers, sales team and B2B buyers; verify design code, metal, karat, colour, size, weight, stone details and delivery date; enter orders into ERP/order system and generate order numbers.
• Design assortment: sort and group orders by design, metal type, karat, colour and size to plan casting batches; prepare assortment lists to reduce metal wastage and casting cycles; identify repeat, urgent and priority orders and plan accordingly.
• Processing to casting department: issue orders, waxes/models and job details to casting with correct metal requirements and estimated weights; coordinate with wax/mould section for rubber moulds and wax injection for repeats; maintain proper documentation and track casting output, rejections and re-casts; resolve shortfalls.
• Follow-up & order tracking: share daily order status and pending reports with management; follow up with department heads and karigars on delays; handle order modifications, cancellations, remakes, resizing and repairs; coordinate final QC, packing, dispatch documents and delivery.
• MIS & reporting: maintain order register, pending order report, delivery TAT and casting loss/rejection reports; highlight bottlenecks and suggest process improvements.

Job description

Key Responsibilities

1. Order Receipt & Entry

• Receive orders from customers, sales team and B2B buyers; verify design code, metal, karat, colour, size,

weight, stone details and delivery date.

• Enter orders into the ERP/order system and generate order numbers.

2. Design Assortment

• Sort and group orders by design, metal type, karat, colour (yellow/white/rose) and size to plan casting

batches.

• Prepare assortment lists so waxes can be efficiently treed, minimising metal wastage and casting cycles.
• Identify repeat, urgent and priority orders and plan them accordingly.
• Flag missing information, design mismatches or feasibility issues to management before production starts.

3. Processing to Casting Department

• Issue orders, waxes/models and job details to the casting department with correct metal requirement and

estimated weights.

• Coordinate with the wax/mould section for rubber moulds and wax injection for repeat designs.
• Ensure proper issue/receipt documentation and metal weight records between departments.
• Track casting output, rejections and re-casts; resolve shortfalls quickly.

4. Follow-up & Order Tracking

• Share daily order status and pending reports with management.
• Follow up with department heads and karigars on delays; escale at-risk orders early.
• Handle order modifications, cancellations, remakes, resizing and repairs.
• Coordinate final QC, packing, dispatch documents and delivery.

5. MIS & Reporting

• Maintain the order register, pending order report, delivery TAT and casting loss/rejection reports.
• Highlight recurring bottlenecks to management and suggest process improvements.