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Role Purpose
This role provides significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup, etc.) and manages its day‑to‑day operations.
Responsibilities
- Provide adequate support in architecture planning, migration & installation for new projects within the tower
- Lead structural and architectural design for platform, middleware, database, and backup solutions to ensure high scalability and extensibility.
- Conduct technology capacity planning by reviewing current and future requirements.
- Leverage new features of underlying technologies to ensure smooth functioning of installed databases and applications.
- Strategize and implement disaster‑recovery plans and backup & recovery procedures.
- Manage the day‑to‑day operations of the tower
- Troubleshoot issues, conduct root‑cause analysis and develop fixes to prevent recurrence.
- Plan and manage upgrades, migrations, maintenance, backup, installation and configuration activities.
- Review technical performance and deploy improvements to increase efficiency and reduce challenges.
- Develop shift roster to ensure continuous service.
- Create and update SOPs, data responsibility matrices, operations manuals, daily test plans, and architectural guidance.
- Provide weekly status reports to client leadership and internal stakeholders on database activities.
- Use technology to develop Service Improvement Plans (SIP) through automation and other initiatives.
- Team Management
- Resourcing
- Forecast talent requirements based on business needs.
- Hire and onboard suitable resources.
- Train direct reportees for recruitment and selection decisions.
- Talent Management
- Ensure compliance with Wipro’s onboarding and training standards.
- Build an internal talent pool of high‑potential employees and support their career progression.
- Promote diversity in leadership positions.
- Performance Management
- Set goals, conduct performance reviews and appraisals, and provide constructive feedback.
- Advise the team on organizational performance programs.
- Employee Satisfaction and Engagement
- Lead engagement initiatives and track satisfaction scores.
- Explore initiatives to enhance engagement.
- Assign challenging projects to grow team members.
- Recognize and appreciate employee achievements.
Experience
5–8 years in relevant roles.