LEAD ADMINISTRATOR L1

Wipro; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A global technology firm based in Karnataka, India is seeking a candidate to provide technical expertise in architecture planning and manage day-to-day operations. This role involves supporting project migration, conducting troubleshooting, and managing team performance. Candidates should have 5-8 years of experience, a strong focus on technical metrics, and be adept in team leadership and talent management. The firm promotes a culture of reinvention and offers opportunities for continuous professional growth.

Qualifications

• 5-8 years of experience in technical roles related to architecture planning.
• Experience in team management and performance metrics.
• Strong troubleshooting and RCA skills.

Responsibilities

• Provide support in architecture planning, migration & installation for projects.
• Manage day-to-day operations including troubleshooting issues.
• Conduct root cause analysis and develop fixes.
• Forecast talent requirements and manage team resourcing.
• Lead engagement initiatives to enhance employee satisfaction.

Skills

Technical architecture planning

Disaster recovery strategies

Team management

Performance improvement

Root cause analysis

Job description

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day‑to‑day operations.

Job Description

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day‑to‑day operations.

Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/architectural design of a platform/middleware/database/backup etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms, as applicable
  • Strategise & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day‑to‑day operations of the tower
  • Manage day‑to‑day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine‑tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool of HiPos and ensure their career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organisational programmes like Performance Nxt are well understood and that the team is taking the opportunities presented by such programmes to their and their levels below
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement within the team
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
  • Exercise employee recognition and appreciation

Deliver

• No Performance Parameter Measure 1: Operations of the tower SLA adherence
• Knowledge management
• CSAT / Customer Experience
• Identification of risk issues and mitigation plans
• Knowledge management 2
• New projects: Timely delivery
• Avoid unauthorised changes
• No formal escalations

Experience: 5-8 Years

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realise them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.