LEAD ADMINISTRATOR L1

Wipro Technologies; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

A leading technology services company in Chennai is looking for a candidate to manage cloud platform operations and provide technical architecture expertise. This role involves day-to-day operations management, team leadership, and ensuring adherence to performance parameters. The ideal candidate should have 5-8 years of experience with Power BI Visualization on cloud and a strong background in managing resource needs and operational excellence. Join a vibrant team committed to diversity and inclusion.

Qualifications

• 5-8 years of experience in relevant technologies.

Responsibilities

• Provide support in architecture planning, migration, and installation for new projects.
• Manage day-to-day operations of the tower by troubleshooting issues.
• Forecast talent requirements and hire suitable resources for the team.
• Manage day-to-day operations of the tower including troubleshooting, RCA and fixes.
• Plan upgrades, migrations, maintenance, backup, installation and configuration for own tower.
• Review performance and deploy improvements to efficiency and reduce bottlenecks.
• Develop shift roster and ensure uninterrupted tower operation.
• Create and update SOPs, data responsibility matrices and daily test plans.
• Provide weekly status reports to client leadership and internal stakeholders on database activities.
• Leverage automation to implement SIP for higher efficiency.
• Resourcing: forecast talent needs, hire, train direct reports.
• Talent Management: onboarding, training, career progression; promote diversity.
• Performance Management: set goals, conduct reviews, give feedback.
• Engage employees and drive initiatives for team satisfaction.

Skills

Power BI Visualization on cloud

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future‑ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever‑changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc.) as well as managing its day‑to‑day operations.

Do

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/middleware/backup)
  • Lead the structural/architectural design of a platform/ middleware/ database/ backup etc. according to various system requirements to ensure a highly scalable and extensible solution.
  • Conduct technology capacity planning by reviewing the current and future requirements.
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms, as applicable.
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans.
• Manage the day‑to‑day operations of the tower
  • Manage day‑to‑day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower.
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine‑tune performance and reduce performance challenges.
  • Develop shift roster for the team to ensure no disruption in the tower.
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps.
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs.
  • Hire adequate and right resources for the team.
  • Train direct reportees to make right recruitment and selection decisions.
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness.
  • Build an internal talent pool of HiPos and ensure their career progression within the organization.
  • Promote diversity in leadership positions.
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below.
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team.
  • Track team satisfaction scores and identify initiatives to build engagement within the team.
  • Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team.
  • Exercise employee recognition and appreciation.

Deliver

• No Performance Parameter Measure 1: Operations of the tower SLA adherence
• Knowledge management
• CSAT/ Customer Experience
• Identification of risk issues and mitigation plans
• Knowledge management 2: New projects Timely delivery
• Avoid unauthorised changes
• No formal escalations

Mandatory Skills

Power BI Visualization on cloud. Experience: 5‑8 Years.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.