Lead Administrator L1

Wipro; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading IT services company is seeking a Mid-Senior level professional for a full-time role focusing on architecture planning and management of IT operations. The ideal candidate will provide technical expertise, manage a team, and ensure operational efficiency while leading projects and driving employee engagement. Experience of 5-8 years in IT or related fields is required, along with strong skills in troubleshooting and team leadership. The role involves active engagement with clients and stakeholders.

Qualifications

• 5-8 years of relevant experience in IT or related fields.
• Experience with database operations and architecture.
• Strong understanding of IT service management.

Responsibilities

• Lead architecture planning and manage day-to-day operations.
• Conduct root cause analysis for operational issues.
• Train team members and forecast talent requirements.

Skills

Technical expertise in architecture planning

Project management

Disaster recovery planning

Team leadership

Troubleshooting and problem solving

Job description

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup, etc.) as well as managing its day‑to‑day operations.

Responsibilities

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/database/middleware/backup)
  • Lead the structural/architectural design of a platform/middleware/database/backup etc. according to various system requirements to ensure a highly scalable and extensible solution.
  • Conduct technology capacity planning by reviewing current and future requirements.
  • Utilize and leverage new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms.
  • Strategize and implement disaster recovery plans and create and implement backup and recovery plans.
• Manage the day‑to‑day operations of the tower
  • Manage day‑to‑day operations by troubleshooting issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migrations, maintenance, backup, installation and configuration functions for the tower.
  • Review the technical performance and deploy ways to improve efficiency, fine‑tune performance, and reduce performance challenges.
  • Develop shift roster for the team to ensure no disruption in the tower.
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance, etc.
  • Provide weekly status reports to the client leadership team and internal stakeholders on database activities, progress, updates, status, and next steps.
  • Leverage technology to develop a Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.

Team Management

• Resourcing
  • Forecast talent requirements as per current and future business needs.
  • Hire adequate and right resources for the team.
  • Train direct reportees to make right recruitment and selection decisions.
• Talent Management
  • Ensure 100% compliance with Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness.
  • Build an internal talent pool of HiPos and ensure their career progression within the organization.
  • Promote diversity in leadership positions.
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team participates in the opportunities presented.
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team.
  • Track team satisfaction scores and identify initiatives to build engagement.
  • Proactively challenge the team with larger and enriching projects/initiatives.
  • Exercise employee recognition and appreciation.

Deliverables

• No Performance Parameter Measure 1: Operations of the tower, SLA adherence.
• Knowledge management.
• CSAT / Customer Experience.
• Identification of risk issues and mitigation plans.
• New projects: Timely delivery, avoidance of unauthorised changes.
• No formal escalations.

Qualifications

Experience: 5-8 Years.

Seniority level

• Mid-Senior level

Employment type

• Full‑time

Job function

• Information Technology
• Industries: IT Services and IT Consulting