Optometrist - Franchise Outlet

Lenskart; Mahesana; On-site; INR 300,000 - 600,000; Full time

Job summary

Lenskart is hiring an Optometrist/Sr. Optometrist to deliver professional eye-care services and drive sales in-store. You will perform eye checks, dispense lenses, explain prescriptions, and guide customers to select optimal products while meeting store targets.

You will also handle stocktakes, SOPs, and ensure hygiene and security of store equipment, contributing to a superior customer experience at the point of sale.

Qualifications

• Role requires optometric expertise aligned with sales and customer service.

Responsibilities

• Greet walk-in customers and guide them to the clinic.
• Explain eye-check process and duration to customers.
• Share prescriptions and educate customers about lens options.
• Achieve sales and conversion targets while following SOPs.
• Coordinate post-sale pickup and verify lenses fit before handover.
• Maintain stocktakes and store hygiene and equipment.

Job description

Title - Optometrist/Sr. Optometrist
Reporting to - Store Manager
Skip Level - Areas Operations
About the Role
The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a pivotal role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience

• Optometrist is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up.
• Basis the eye test and the customer preference, he/she will share the requirements with the Sales Associate or Store Manager to present the customer with an optimal selection of products.
• During the eye check he/she is expected to thoroughly explain the process and duration to the customer. This opportunity may be used to strike a conversation to build a rapport with the customer and to convert the check-up into sales.
• Basis the eye check-up, he/she will share the prescription clearly and educate the customer about single vision and progressive lens, recommending the appropriate lens and/or frames.
• Optometrist is expected to achieve the assigned target for sales, eye-check conversion and returns, and follow all assigned SOPs diligently.
• Post making the sale, he/she is responsible for coordinating with the customer for product pickup, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.
• He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly.
• He/she must ensure the security of all Lenskart equipment.