Optometrist - Franchise Outlet

Lenskart; Jorhat; On-site; INR 240,000 - 360,000; Full time

Job summary

Lenskart is seeking an Optometrist/Sr. Optometrist to join our store team. The role blends eye-care expertise with sales duties, including eye-checks, dispensing, and advising customers on lenses and frames.

You will promote the free eye check-up, educate customers on prescriptions, coordinate with sales and warehouse teams, and ensure stock accuracy and store standards are upheld.

Qualifications

• Experience in eye-checks and dispensing.
• Ability to translate test results into product recommendations.
• Strong sales target orientation and stock management.

Responsibilities

• Greet walk-in customers and guide them toward the clinic; promote the free eye check-up.
• Explain the eye-check process and duration to customers to build rapport and drive sales.
• Share prescriptions clearly and educate customers about single-vision and progressive lenses; recommend lenses/frames.
• Achieve assigned sales targets, eye-check conversions, and manage returns per SOPs.
• Coordinate with customers post-sale for product pickup; verify lenses before handover; resolve returns when needed.
• Involve in stocktakes, maintain sales floor standards, and handle day-to-day tasks for optimal customer experience.
• Maintain store hygiene according to Lenskart standards and ensure security of equipment.

Skills

Eye care

Sales/upselling

Customer service

Job description

Title - Optometrist/Sr. Optometrist
Reporting to - Store Manager
Skip Level - Areas Operations
About the Role
The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a pivotal role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience

• Optometrist is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up.
• Basis the eye test and the customer preference, he/she will share the requirements with the Sales Associate or Store Manager to present the customer with an optimal selection of products.
• During the eye check he/she is expected to thoroughly explain the process and duration to the customer. This opportunity may be used to strike a conversation to build a rapport with the customer and to convert the check-up into sales.
• Basis the eye check-up, he/she will share the prescription clearly and educate the customer about single vision and progressive lens, recommending the appropriate lens and/or frames.
• Optometrist is expected to achieve the assigned target for sales, eye-check conversion and returns, and follow all assigned SOPs diligently.
• Post making the sale, he/she is responsible for coordinating with the customer for product pickup, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.
• He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly.
• He/she must ensure the security of all Lenskart equipment.