Optometrist - Franchise Outlet

Lenskart; Jodhpur; On-site; INR 223,000 - 446,000; Full time

Job summary

Lenskart in Jodhpur, Rajasthan seeks an Optometrist/Sr. Optometrist to perform eye-checks, dispensing and diagnosis while driving sales and ensuring a superior customer experience.

The role involves patient education on lenses, adherence to SOPs, stock management and collaboration with the Store Manager to meet targets.

Qualifications

• Optometrist must perform eye-checks and dispensing.
• Provide diagnosis and education on lenses and frames.
• Adhere to SOPs and stock takes to ensure customer experience.

Responsibilities

• Greet walk-in customers and guide them to the clinic, promote free eye check-up.
• Share customer requirements with Sales Associate or Store Manager to present optimal products.
• Explain eye test process and duration to customers; convert check-ups into sales.
• Explain prescription and educate about single vision and progressive lenses; recommend lenses/frames.
• Achieve assigned targets for sales, eye-check conversions and returns; follow SOPs.
• Coordinate post-sale with customer for pickup and verify lens accuracy before handover.
• Handle returns by understanding reasons and reducing return percentage.
• Participate in stocktakes, maintain floor standards, and other daily tasks.
• Maintain store hygiene per Lenskart standards; clean equipment.
• Ensure security of all store equipment.

Job description

Title - Optometrist/Sr. Optometrist

Reporting to - Store Manager

Skip Level - Areas Operations

About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a pivotal role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience

• Optometrist is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up.
• Basis the eye test and the customer preference, he/she will share the requirements with the Sales Associate or Store Manager to present the customer with an optimal selection of products.
• During the eye check he/she is expected to thoroughly explain the process and duration to the customer. This opportunity may be used to strike a conversation to build a rapport with the customer and to convert the check-up into sales.
• Basis the eye check-up, he/she will share the prescription clearly and educate the customer about single vision and progressive lens, recommending the appropriate lens and/or frames.
• Optometrist is expected to achieve the assigned target for sales, eye-check conversion and returns, and follow all assigned SOPs diligently.
• Post making the sale, he/she is responsible for coordinating with the customer for product pickup, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.
• He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly.
• He/she must ensure the security of all Lenskart equipment.