Optometrist - Franchise Outlet

Lenskart; Nadiad; On-site; INR 300,000 - 550,000; Full time

Job summary

Lenskart in India is seeking an Optometrist/Sr. Optometrist to deliver advanced eye care, perform eye checks, dispense, diagnose, and drive sales while ensuring a superior customer experience. Based in Nadiad, Gujarat, you will work closely with the Store Manager to meet clinic and business targets.

You will also handle stock, SOPs, hygiene, and coordination with warehouse for accurate lens fitting and seamless handover to customers.

Responsibilities

• greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up
• share the requirements with the Sales Associate or Store Manager to present the customer with an optimal selection of products
• thoroughly explain the eye test process and duration to the customer, and use the opportunity to convert the check-up into sales
• share the prescription clearly and educate the customer about single vision and progressive lenses, recommending the appropriate lens and/or frames
• achieve the assigned target for sales, eye-check conversions and returns, and follow all SOPs diligently
• coordinate with the customer for product pickup after communication from the warehouse, and verify the accuracy of the lenses fitted before handing over
• understand the reason for returns and resolve to control the return percentage
• involved in stocktakes, maintain sales floor standards, and other day-to-day tasks to deliver the best shopping experience
• maintain Lenskart standards of hygiene in the store and ensure security of equipment

Job description

Title - Optometrist/Sr. Optometrist

Reporting to - Store Manager

Skip Level - Areas Operations

About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a pivotal role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience

• Optometrist is expected to greet and welcome all walk-in customers and guide them toward the clinic, promoting the free eye check-up.
• Basis the eye test and the customer preference, he/she will share the requirements with the Sales Associate or Store Manager to present the customer with an optimal selection of products.
• During the eye check he/she is expected to thoroughly explain the process and duration to the customer. This opportunity may be used to strike a conversation to build a rapport with the customer and to convert the check-up into sales.
• Basis the eye check-up, he/she will share the prescription clearly and educate the customer about single vision and progressive lens, recommending the appropriate lens and/or frames.
• Optometrist is expected to achieve the assigned target for sales, eye-check conversion and returns, and follow all assigned SOPs diligently.
• Post making the sale, he/she is responsible for coordinating with the customer for product pickup, after receiving due communication from the warehouse. He/she will verify the accuracy of the lenses fitted before handing over the product to the customer. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• He/she will be involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers.
• He/she is expected to maintain Lenskart standards of hygiene in the store with respect to the overall display, frames, instruments, and other store equipment by cleaning them regularly.
• He/she must ensure the security of all Lenskart equipment.