We are Hiring For Optometrist

Lenskart; NTR; On-site; INR 600,000 - 800,000; Full time

Job summary

Lenskart is seeking an Optometrist/Sr. Optometrist for a store-based role in India. The role blends clinical eye-checks, dispensing, and diagnosis with active product selling and stock management, all while delivering an exceptional customer experience.

Responsibilities include guiding customers to the clinic, performing eye checks, recommending frames and lenses, achieving sales targets, and ensuring SOP-compliant operations and store upkeep.

Qualifications

• Minimum qualification: Diploma in Optometry.
• Ability to build rapport and trusting relationships.
• Clear communication and active listening skills.
• Ability to multitask and organize activities based on priority.
• Proactive task ownership, result-orientation, and customer-orientation.

Responsibilities

• Greet walk-in customers and guide them toward the clinic.
• Eye check-up and dispensing per the 12-step Optometry process.
• Provide product recommendations based on customer needs.
• Achieve sales targets while following SOPs.
• Maintain store upkeep and stock checks; ensure SOP adherence.
• Process transactions accurately using the POS system.

Skills

Customer focus

Sales

Eye care

Communication

Multitasking

Teamwork

Education

Diploma in Optometry

Tools

POS system

Job description

Title Optometrist/Sr. Optometrist

Reporting to – Store Manager

Skip Level – Areas Operations Manager

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also

includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks,

dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer

experience.

Responsibilities Area Activities expected to be performed by a Lenskart Optometrist

Customer focus: Driving Net Promoter Score

Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the

free eye check-up

Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to

deliver the best shopping experience to the customers

Understanding the POS system to ensure that the transactions are processed effectively

Being dedicated to customer satisfaction and resolving any concerns that the customer has

Eye check-up & dispensing

Following the 12-step Optometry process at Lenskart, during the eye check-up

Sharing the prescription clearly and educating the customer about single vision and progressive

lens while recommending the appropriate lens and/or frames

Performing a quality check of the lenses fitted before handing over the product to the customer

Product recommendation

Presenting the customer with an optimal selection of products based on customer preferences

Understanding the unstated needs of the customer, asking relevant questions, and picking the

right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs

Post making the sale, coordinating with the customer for product pick-up, after receiving due

communication from the warehouse. In case of returns, he/she is expected to understand the

reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

Maintaining the store as per Lenskart standards, cleaning the frames and other equipment

regularly, and ensuring there is no deviation as per the SOP

Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or

damage in the store

Personal attributes & competencies

Minimum qualification: Diploma in Optometry

Ability to build rapport and trusting relationships

Ability to understand unstated needs of the customer and offer solutions

Clear communication and active listening skills

Ability to adapt to changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority