Optometrist

Lenskart; Shimoga District; On-site; INR 300,000 - 520,000; Full time

Job summary

Lenskart is seeking an Optometrist to deliver comprehensive eye care, dispensing expertise, and sales support in a fast-paced retail clinic environment. You will perform eye checks, explain prescriptions, and recommend lenses and frames while maintaining stock and SOP adherence.

The role emphasizes customer-centric service, stock management, and achieving sales targets, with freshers welcome to apply and extensive on-the-job training provided.

Qualifications

• Diploma or Bachelor in Optometry; freshers eligible.
• Clear communication and active listening are essential.
• Ability to build rapport and trusting relationships.
• Proactive task ownership and customer-oriented approach.

Responsibilities

• Greet walk-in customers and guide them toward the clinic for a free eye check-up.
• Involve in stocktakes, maintain sales floor standards, and daily tasks.
• Understand the POS system to ensure transactions are processed effectively.
• Follow the 12-step Optometry process during eye check-ups.
• Explain prescriptions and educate customers about lenses and frames.
• Perform quality checks on lenses before handing over products.
• Present optimal product selections based on customer preferences.
• Identify unstated customer needs and pitch suitable solutions.
• Achieve sales targets, eye-test conversions, and manage returns.
• Coordinate post-sale pickup with customers and warehouse communications.
• Maintain store cleanliness and equipment standards per SOP.
• Ensure security of store equipment and prevent stock shortages.

Skills

Communication skills

Active listening

Customer orientation

Multitasking

Rapport building

Education

Diploma/ Bachelor in Optometry

Job description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to
  deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
  Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
  Post making the sale, coordinating with the customer for product pick-up, after receiving due
  communication from the warehouse. In case of returns, he/she is expected to understand the
  reason and try to resolve the same to control the return percentage.
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
  regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority