Optometrist

Lenskart; Bareilly; Presencial; INR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Lenskart in Bareilly is hiring an Optometrist who combines technical eye care with sales expertise to deliver an exceptional customer experience.

Fresh graduates are welcome. The role involves eye checks, dispensing, and educating customers about frames and lenses, while meeting sales targets and adhering to SOPs in a retail clinic setting.

Formación

• Diploma or Bachelor in Optometry is required.
• Freshers are eligible to apply.
• Strong communication and listening skills are essential.
• Ability to build rapport and trust with customers.
• Willingness to learn and adapt to a fast-paced retail environment.

Responsabilidades

• Greet walk-in customers and guide them to the clinic for eye checks.
• Participate in stocktakes and maintain store standards.
• Understand POS system for processing transactions.
• Ensure customer satisfaction and resolve concerns.
• Follow the 12-step Optometry process during eye checks.
• Explain prescriptions and educate customers about lens options.
• Present optimal product selections based on customer needs.
• Meet sales targets and SOPs, manage returns and exchanges.

Conocimientos

Eye care expertise

Customer service

Sales ability

Communication skills

Educación

Diploma/ Bachelors in Optometry

Descripción del empleo

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

Area
Activities expected to be performed by a Lenskart Optometrist

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Customer focus:
• Driving Net Promoter Score
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Eye check-up & dispensing
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Product recommendation
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Achieving sales Vs. Plan & SOP adherence
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
• Store upkeep & maintenance

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority